Shaquenta Pendleton
Fairview,OR
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
19
19
years of professional experience
Work History
Assistant Manager Talent and Operations
Gap Inc., Gap Factory
07.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Enhanced team productivity by streamlining operational processes.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Sr. Assistant Manager
Under Armour, Inc
02.2022 - Current
- Recruitment and hiring
- Manage a team of 40+ people
- Oversee the day to day operations of the store
- Manage scheduling of 40+ employees
- Training of New associates as well as ongoing development of current employees
- Contributing and keeping up with KPI's and monthly,weekly, and daily sales goals
- Inventory and RFID processes
- Schedule writing
- Interviewing
- Receiving freight
- Supply ordering
Assistant Store Manager
buy buy BABY
11.2020 - 02.2022
- Fulfillment of customer pick up orders and ship outs
- Oversee the day to day operations of the store
- Manage a team of 15 people
- Deliver Associate and Supervisor Assessments
- Handled freight processing operations.
- Maintained organized and efficient stockroom environment.
- Manage scheduling for staff of 15+
- Processed payroll accurately and timely.
- Ensure smooth functioning of store during manager absence.
- Conducted the inspection and return of defective products.
Merchandise Supervisor
Bed Bath & Beyond Inc
08.2020 - 11.2020
- Upsold and down-sold products and services to meet specific customer needs
- Adhered to company standards when merchandising displays and running promotions
- Trained, coached and managed team of sales and customer service professionals
- Created retail displays to highlight particular products and drive sales according to corporate strategy
- Placed prices and descriptive signage to enhance displays and promote items
- Presented updated floor plans and design strategy to store management
- Supervised up to 10 employees on merchandising team
Operations Manager
Bed Bath & Beyond Inc
07.2011 - 08.2020
- Monitored inventory levels on a weekly basis and placed new orders for merchandise to keep supply well-stocked
- Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels
- Trained New Associates
- Assessed team proficiencies, identifying and targeting areas for improvement
- Merchandised and Managed all Soft Side Departments
- Collaborated with staff and Management Team to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Supervised performance of Associates with goals of improving productivity, efficiency and cost savings
- Trained, managed and motivated employees to promote professional skill development
- Directed Associate's in creating dynamic displays of new merchandise to catch attention of store customers
- Managed scheduling for 20 employees to optimize productivity
- Met operational objectives by establishing qualified staff, promoting adherence to Company regulations and providing outstanding customer service
Housekeeper
Cougar Land Motel
05.2006 - 09.2012
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash
- Employed deep-cleaning techniques for areas in need of additional sanitation
- Laundered sheets and removed stains to restore linens to pristine condition
- Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment
Education
Some College -
Hawaii Pacific University
Honolulu, HIHigh school diploma -
Pullman High School
Pullman, WA05.2004
Skills
- Customer service
- Team Management
- Retail Management
- Planograms
- Retail Sales
- Assistant manager experience
- Cash handling
- Loss prevention
- Pricing
- Stocking
- Operations management
- Upselling
- Recruiting
- Merchandising Plan Development
- Interviewing
- Organizational skills
- Inventory management
- Conducting Displays
- Handling Payroll
Personal Information
Authorized To Work: US for any employer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager Talent and Operations
Gap Inc., Gap Factory
07.2024 - Current
Sr. Assistant Manager
Under Armour, Inc
02.2022 - Current
Assistant Store Manager
buy buy BABY
11.2020 - 02.2022
Merchandise Supervisor
Bed Bath & Beyond Inc
08.2020 - 11.2020
Operations Manager
Bed Bath & Beyond Inc
07.2011 - 08.2020
Housekeeper
Cougar Land Motel
05.2006 - 09.2012
Some College -
Hawaii Pacific University
High school diploma -
Pullman High School
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