ShaQuese Jones
Madison,WI
Summary
Seeking full time\permanent employment. Mastered the ability to obtain positive results and the primary focus has always been client satisfaction. Described as reliable, conscientious, and capable of taking initiative. Particularly talented in the areas of planning, listening and plan execution, customer satisfaction and client retention. Well-organized and dependable with excellent leadership skills. Pursuing an environment that promotes growth within the company and community, sustainability, and welfare for its employees and surrounding community members.
Overview
4
4
years of professional experience
Work History
Records Program Associate
Wisconsin Department Of Corrections
Madison, WI
04.2021 - Current
- · Answered central telephone system and directed calls accordingly.
- · Managed multiple tasks and met time-sensitive deadlines.
- · Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- · Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- · Make sure visitors are signed in and have proper tags to identify themselves as while visiting Central Office
- · Assist in ensuring supported workers have successful shifts and all needs are met
- · Perform other receptionist duties
- · Active team member during redaction process
- · Processing redaction requests in GovQA portal on assigned days
- · Assisting in any additional duties to ensure productivity within Office of Records Management
- · Managed record requests within GovQA and kept meticulous notes in regarding changes and alterations.
- · Reviewed all responsive materials, correcting errors and making sure documents were ready for publication.
- · Gathered information from text redaction request tracking spreadsheets, and entered details into GovQA.
- · Delivered top-notch administrative support to office staff, promoting excellence in office operations.
School Bus Driver/Dispatch Trainee
Birmingham City School
Birmingham, AL
07.2019 - 09.2020
- · Retained and maintained AL driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
- · Perform pre and post trip on bus before and after every drive to ensure bus safety for all occupants
- · Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- · Learned new materials, processes and programs quickly.
- · Attended training courses to build understanding of processes, techniques and industry.
- · Maintained high levels of efficiency during training by taking detailed notes and asking questions.
- · Proficient in creating routes from start to finish for everyday school pick up and drops offs including, assigning drivers and billing schools for hours and labor
Ambassador/Quality Assurance Analyst
Noel Group LLC
Stevens Point, WI
05.2014 - 03.2015
- · Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- · Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- · Monitor and assure quality customer service by reviewing calls taken by ambassadors, suppling feedback through score sheets, coaching and one-on-one meetings if necessary
- · Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
- · Created and achieved product quality objectives and met product specifications.
Travel Guard CSR
Farmers Insurance Holders
Stevens Point, WI
05.2013 - 03.2014
- · Answered customer telephone calls promptly to avoid on-hold wait times.
- · Provide emergency assistance for insurance holders by assessing immediate needs and dispatching those needs to necessary parties to assist and remedy emergencies while inputting fees and services into system
- · Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Some College (No Degree) -
University of Wisconsin - Stevens Point
Stevens Point, WISkills
- Project Management
- Relationship/Team Building
- Interpersonal Skills
- Information management
- Program records management
- Efficient and Detail-Oriented
Timeline
Records Program Associate
Wisconsin Department Of Corrections
04.2021 - Current
School Bus Driver/Dispatch Trainee
Birmingham City School
07.2019 - 09.2020
Ambassador/Quality Assurance Analyst
Noel Group LLC
05.2014 - 03.2015
Travel Guard CSR
Farmers Insurance Holders
05.2013 - 03.2014
Some College (No Degree) -
University of Wisconsin - Stevens Point