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Shaqueta Welch
De Kalb,MS
Work Preference
Summary
Dynamic and goal-oriented professional with extensive experience in customer service at Walmart and Iqor. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork. Skilled in data entry and technical support, consistently delivering high-quality service while maintaining reliability and punctuality.
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Sales Associate
Walmart
Philadelphia, MS
09.2024 - Current
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized merchandise displays, ensuring visibility and accessibility of products.
- Processed transactions accurately using point-of-sale systems, contributing to efficient checkout operations.
- Collaborated with team members to restock shelves, improving inventory availability for customers.
- Resolved customer complaints promptly, ensuring high levels of satisfaction and loyalty.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
CNA
Pleasant Living Care Coordination
Meridian, MS
06.2024 - 10.2024
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare team promptly.
- Maintained accurate patient records, enhancing communication among staff members.
- Implemented infection control protocols to promote a safe environment.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Delivery Driver
Fed Ex Ground
Meridian, MS
04.2020 - 08.2024
- Navigated delivery routes efficiently, ensuring timely package arrival to customers.
- Operated delivery vehicle in compliance with safety regulations and company policies.
- Conducted pre-trip vehicle inspections to maintain operational safety standards.
- Managed package sorting and loading processes to optimize delivery schedules.
- Resolved customer inquiries and issues related to deliveries promptly and professionally.
- Assisted in training new drivers on route navigation and company procedures.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Dynata/Shiftsmart
Shiftsmart
Online/Remote
11.2021 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Conducted outbound survey calls during election campaign period
- Accurately recorded responses and followed call scripts.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Maintained professionalism and compliance standards.
CNA
MS Care Center Of Dekalb
De Kalb, MS
02.2018 - 03.2020
- Collaborated with nursing staff to develop individualized care plans for patients.
- Educated patients and families on health management and recovery processes.
- Trained new staff on procedures and best practices in patient care.
- Coordinated with multidisciplinary teams to ensure comprehensive patient support.
Customer Support Specialist
Iqor
Meridian, MS
09.2015 - 06.2017
- Answered inbound calls to resolve customer issues
- Processed payments and updated accounts.
- Provided clear communication and technical support
- Maintained customer satisfaction and retention.
- Resolved customer inquiries through multiple channels, ensuring timely and effective support.
- Collaborated with cross-functional teams to streamline support processes and enhance service delivery.
- Trained new team members on company policies, procedures, and customer service best practices.
- Analyzed customer feedback to identify trends and recommend improvements to service offerings.
Skating Carhop
Sonics Drive In
Philadelphia, MS
04.2009 - 07.2015
- Delivered high-quality food service to customers in a fast-paced environment.
- Operated POS system for order processing and payment transactions.
- Maintained cleanliness and organization of dining areas and equipment.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Prepared and delivered orders accurately and promptly
- Handled cash transactions and provided correct change.
Education
No Degree - Nursing Practice
East Mississippi Community College
Scooba, MSSkills
- Data Entry
- Technical Support
- Account Management
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Goal oriented
- Computer skills
- Organization and time management
- Multitasking Abilities
Certification
- Licensed CNA - April 2018
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Sales Associate
Walmart
09.2024 - Current
CNA
Pleasant Living Care Coordination
06.2024 - 10.2024
Dynata/Shiftsmart
Shiftsmart
11.2021 - 01.2023
Delivery Driver
Fed Ex Ground
04.2020 - 08.2024
CNA
MS Care Center Of Dekalb
02.2018 - 03.2020
Customer Support Specialist
Iqor
09.2015 - 06.2017
Skating Carhop
Sonics Drive In
04.2009 - 07.2015
No Degree - Nursing Practice
East Mississippi Community College