Shaquetta Prater
Warner Robins,GA
Summary
Flexible and focused team player with expertise in customer relationship management, HR proficiencies, strategic planning and time management. Considered highly knowledgeable in information technology, systems and program management.
Overview
7
7
years of professional experience
Work History
Human Resources Administrator
Bobo's Oat Bars
Loveland, CO
02.2022 - 03.2024
- Organized company events such as team-building activities or holiday parties.
- Developed job postings for open positions and managed applicant tracking system.
- Answered questions from current or potential employees regarding benefits packages or other HR related matters.
- Provided guidance on employee relations issues such as performance management, disciplinary action, grievances.
- Maintained employee records, ensuring accuracy and confidentiality of all documents.
- Completed reports and employment forms.
Customer Service Representative
Rag & Bone
Loveland, CO
04.2021 - 01.2024
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Conducted regular follow-up calls with customers after resolving their issues.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Live Chat Agent
Indigo Lifestyle Solutions
Cordele, GA
06.2017 - 03.2020
- Managed multiple conversations simultaneously while providing superior service.
- Evaluated customer feedback for trends in service requests or product concerns.
- Assisted customers in navigating website content or completing transactions online.
- Answered customer inquiries via live chat in a timely and professional manner.
- Resolved customer complaints quickly, accurately, and professionally.
- Monitored the online chat queue for incoming messages from customers.
- Used various skills to resolve problems in reasonable amount of time.
Education
Some College (No Degree) - Entrepreneurship
American InterContinental University
Schaumburg, ILSkills
- Employment Record Verification
- Social Awareness
- Quick Typing
- Team Oversight
- Issue Escalation
- Employment and labor laws
- Staffing and recruitment
- Shipping and Logistics
- Customer satisfaction measurement
- Product Knowledge
- Inbound and Outbound Calling
- Appointment Scheduling
- Complaint resolution
- Scheduling
Timeline
Human Resources Administrator
Bobo's Oat Bars
02.2022 - 03.2024
Customer Service Representative
Rag & Bone
04.2021 - 01.2024
Live Chat Agent
Indigo Lifestyle Solutions
06.2017 - 03.2020
Some College (No Degree) - Entrepreneurship
American InterContinental University
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