Shaquilla Lake
Orlando,FL
Summary
Detail-oriented Registered Medical Assistant with 9 years of experience in front-desk service, phone support, and scheduling. Skilled in maintaining accuracy under pressure while ensuring HIPAA compliance. Leverages strong customer service and payment-handling expertise from diverse environments to enhance patient interactions and streamline workflows.
Overview
1
1
Certification
3
3
years of post-secondary education
12
12
years of professional experience
Work History
Delivery Driver
Uber Eats
08.2025 - Current
- Executed order pickup workflows by adhering to pickup instructions, confirming orders, and ensuring timely delivery for customer satisfaction.
- Demonstrated customer service excellence through clear communication and consistent on-time delivery, fostering positive client relationships.
- Picked up restaurant orders through Uber Eats app for timely delivery.
- Navigated local routes using GPS and delivery instructions.
- Confirmed order details before leaving pickup locations.
Registered Medical Assistant
Family Medical Center
01.2022 - 01.2025
- Enhanced patient experience by preparing patients for examinations and assisting during visits.
- Ensured visit readiness and smooth workflow through organized front-office support.
- Ensured accuracy in documentation through effective charting and records management.
- Produced accurate documentation through charting/records management.
- Communicated effectively with patients to address their concerns while executing clinical tasks.
Registered Medical Assistant
Central Florida Dermatology Associates
01.2021 - 01.2022
Registered Medical Assistant
Family & Women's Health at Avalon Park
03.2018 - 01.2021
- Collected patient information accurately by obtaining histories and recording vital signs to ensure smooth check-in.
- Communicated clearly to reduce confusion by explaining procedures, medications, special diets, and doctor instructions.
- Provided friendly front-desk customer service by greeting patients, answering phones, and supporting appointment flow.
- Resolved patient inquiries and coordinated next steps to enhance patient experience.
- Provided precise administrative support, including insurance verification and coding/billing paperwork, to ensure seamless operations.
- Upheld HIPAA compliance and confidentiality requirements to maintain patient trust and professionalism.
Baggage Handler
Orlando International Airport
02.2016 - 03.2018
- Loaded baggage onto carts and belt systems at Orlando International Airport
- Sorted checked luggage for correct flights and baggage claim areas
- Transported baggage between ticket counters, ramp areas, and aircraft holds
- Tagged and handled luggage for travelers, ensuring timely delivery and customer satisfaction.
- Maintained organization under time pressure to enhance overall customer experience.
Waitress (Cash Handling + Card Payments)
JV Diner
08.2014 - 11.2015
- Processed cash and card payments accurately, ensuring seamless transactions while delivering friendly service in fast-paced environment.
- Provided reliable customer service during busy shifts, guaranteeing prompt attention to guests and enhancing their overall experience.
- Welcomed diners and assigned them to tables and booths at JV Diner.
- Recorded food and drink orders efficiently during breakfast, lunch, and dinner service.
- Greeted diners and seated guests at JV Diner tables and booths.
Education
Upper secondary education -
City College
Altamonte Springs, Florida 11.2021 - 12.2024
Medical- Diploma -
Florida Technical College
Orlando, FLSkills
- Order Pickup / Service Workflow
- Delivery coordination
- Customer service
- Customer service and customer communication
- Effective communication
- Customer interaction
- Speed and accuracy
- Time management
- Attention to detail through charting/records management
- Logistical support
- Insurance verification
- HIPAA compliance
- Privacy & Compliance Mindset
- Systems
- EMR/EHR systems (Epic)
Personal Information
Driving License: Driver's License
Certification
- Registered Medical Assistant (RMA): June 2018 to July 2025
- CCMA Certification
- CPR Certification
- Driver's License
Timeline
Delivery Driver
Uber Eats
08.2025 - Current
Registered Medical Assistant
Family Medical Center
01.2022 - 01.2025
Upper secondary education -
City College
11.2021 - 12.2024
Registered Medical Assistant
Central Florida Dermatology Associates
01.2021 - 01.2022
Registered Medical Assistant
Family & Women's Health at Avalon Park
03.2018 - 01.2021
Baggage Handler
Orlando International Airport
02.2016 - 03.2018
Waitress (Cash Handling + Card Payments)
JV Diner
08.2014 - 11.2015
Medical- Diploma -
Florida Technical College