ShaQuilla McDuffie
Dunn,NC
Summary
Dedicated Customer Service Representative with a proven track record in resolving complaints and managing accounts. Skilled in effective communication, data analysis, and technical support to enhance customer satisfaction working to become a penetration tester
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Ashley HomeStores
Four Oaks, North Carolina
10.2022 - Current
- Utilize company software to efficiently track orders, manage customer accounts & schedule deliveries.
- Provide excellent customer service by ensuring timely resolution of the guest concerns during inbound, outbound calls & package ai chats.
- Perform administrative tasks such as generating delivery delay reports on a daily.
- Managed tasks across various software platforms including freshdesk, salesforce, storis, excel, docuware, and ashleydirect.
- Operated the first line switchboard to connect calls and manage communications.
- Conducted monthly meetings to align team goals and enhance collaboration.
Customer Service Representative
Rooms To Go Distribution Center
Dunn, NC
06.2020 - 10.2022
- Processed orders for pick up
- Assisted customers with product returns, exchanges & warehouse protocols
- Performed tasks such as filing paperwork, printing tickets for orders and generated reports in excel nightly.
- Developed positive relationships with customers through face-to-face interactions.
Customer Service Representative
Adecco
Raleigh, North Carolina
04.2018 - 05.2020
- Helped troubleshoot portals for users that have been locked out of their accounts
- Navigate guest through the portal to make payments or view upcoming appointments or bills
- Handled high-volume inbound and outbound calls to get patients' refills or reschedule appointments
Education
Associate of Applied Science - Cyber Security
Fayetteville Technical Community College
Fayetteville, NC12-2028
High School Diploma -
Triton High School
Erwin, NC06-2011
Some College (No Degree) - Business Administration
A&T
Greensboro, NCSkills
- Order management
- Report generation
- Software navigation
- Inbound and outbound calling
- Team collaboration
Timeline
Customer Service Representative
Ashley HomeStores
10.2022 - Current
Customer Service Representative
Rooms To Go Distribution Center
06.2020 - 10.2022
Customer Service Representative
Adecco
04.2018 - 05.2020
Associate of Applied Science - Cyber Security
Fayetteville Technical Community College
High School Diploma -
Triton High School
Some College (No Degree) - Business Administration
A&T