Shaquille Claverie
East Orange
Summary
Detail-oriented professional with excellent interpersonal skills and a genuine interest in providing outstanding service. Eager to develop and grow in the residential and commercial building maintenance setting, offering a deep understanding of resident needs and preferences. Possesses strong organizational and communication skills, leads with integrity, and is committed to creating memorable experiences and ensuring satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Concierge/Day Porter
Carnegie Hill Place
09.2015 - Current
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maintained security during the day and overnight ensuring an overall sense of well being to all residents.
- Maintained safety standards by keeping walkways clear of debris and hazards, reducing risk of accidents.
- Assisted in inventory management for supplies, ensuring adequate stock was always available for daily tasks.
- Supported facility operations with efficient waste disposal, recycling, and sanitation practices.
- Optimized cleaning procedures for maximum efficiency without sacrificing quality or attention to detail.
Corporal
Department of Defense, United States Marine Corps.
10.2014 - 10.2020
- Supply Administration and Operations Specialist/ Warehouse Clerk
- Responsible for accounting for valuable military equipment, receiving and issuing equipment to other Marines, keeping accurate records of all equipment, organizing warehouses and accommodating files.
- Proven ability to learn quickly and adapt to new situations.
Education
Associate of Science - Business Management
Borough of Manhattan Community College
New York, NY06-2020
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Certified in Building Management: Ethics
- Certified in Plumbing Basics
- Certified in Electricity Basics
- Certified in Fire Safety for Residential Buildings
- Certified in Mold Awareness
- Certified in Asbestos Awareness
- Certified in Bed Bug Awareness
- Certified in Carbon Monoxide Awareness
Certification
- Microsoft Office Specialist (MOS) Certification
- New York Driver's License
- OSHA Certified
- Certificate of Fitness P-99 Low Pressure Oil Burner Operator Low Pressure Oil Burner Operator
- Certificate of Fitness for Citywide Standpipe Systems (S-13)
- Certificate of Fitness for Citywide Sprinkler Systems (S-12)
Timeline
Concierge/Day Porter
Carnegie Hill Place
09.2015 - Current
Corporal
Department of Defense, United States Marine Corps.
10.2014 - 10.2020
Associate of Science - Business Management
Borough of Manhattan Community College
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