Shaquille Harris
Miami Gardens,FL
Summary
Entry-Level IT Professional with a strong foundation in technical troubleshooting and operational support. Proven track record of resolving complex user issues while maintaining high satisfaction in fast-paced environments. Bilingual (English/Spanish) communicator skilled at translating technical concepts for non-technical users. Actively pursuing CompTIA Security+ to integrate robust security practices into hardware and software support.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Enterprise Rent-A-Car
Miami, FL
04.2023 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained and supported team members in using company software and digital tools, improving efficiency and reducing errors.
- Helping customers through out message center
- Keeping in contact and logging in all conversations with our body shops on our BOSS system
Mover
Suddath Moving Company
Miami, FL
05.2022 - 08.2022
- Strapped items down over protective padding to secure throughout transportation.
- Arranged items at destination according to customer requests and instructions.
- Communicated with customers courteously and professionally to drive satisfaction.
Receptionist
Dreamhouse Mortgage
Miami, FL
04.2021 - 08.2021
- Managed multiple tasks and met time-sensitive deadlines.
- Provided IT-related clerical support by managing digital files, fax systems, and troubleshooting office equipment.
- Assisted with software-based data entry, ensuring accuracy in loan documentation.
Coach
Eckerd Summer Camp
St. Petersburg, FL
06.2017 - 08.2020
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
- Developed unique and thoughtful activities to engage diverse participants in group situations.
- Integrated STEM activities into programs to enrich educational impact and inspire novel career paths.
Education
Bachelor of Science - Interdisciplinary Studies
Keiser University
West Palm Beach, FL12.2022
Business Administration And Management
Eckerd College
St. Petersburg, FL01.2020
High School Diploma - undefined
American Senior Highschool
Hialeah, FL05.2017
Skills
- Bilingual
- Operating Systems: Windows, macOS
- Networking Fundamentals: TCP/IP, DNS, DHCP
- IT Support & Troubleshooting
- Adaptability & Flexibility
- Operations management
- Communication
- Microsoft Office Suite
- Cybersecurity Concepts (CompTIA Security in progress)
Languages
Spanish
English
Accomplishments
Enterprise Rental Car
- Fast tracked to Assistant Manager within 18 months, outpacing standard promotion timelines through consistent delivery of operational KPIs.
- Earned "Onboarding MVP" status out of 9 peers for rapid technical proficiency and leadership aptitude during initial training
- Achieved #1 ranking on the area-wide performance matrix for two consecutive months, demonstrating excellence in a high velocity, mission-critical environment.
Timeline
Assistant Manager
Enterprise Rent-A-Car
04.2023 - Current
Mover
Suddath Moving Company
05.2022 - 08.2022
Receptionist
Dreamhouse Mortgage
04.2021 - 08.2021
Coach
Eckerd Summer Camp
06.2017 - 08.2020
Bachelor of Science - Interdisciplinary Studies
Keiser University
Business Administration And Management
Eckerd College
High School Diploma - undefined
American Senior Highschool