Shaquille Somuah
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Regional Account Manager
Cogent Communications
05.2023 - 10.2023
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Inside Sales Representative
Verizon
12.2021 - 05.2023
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Answered customers' questions regarding products, prices and availability.
Desktop Technician
TEKsystems
12.2020 - 12.2021
- Monitored systems in operation and input commands to troubleshoot areas.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Imaged and prepared new computers for integration into company networks and systems.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Configured hardware, devices and software to set up work stations for employees.
Imagery Analyst
ECS Federal
05.2019 - 12.2020
- Oversaw and executed updates to collection management database.
- Developed and assisted with implementation of imagery collection plan.
- Instructed new military personnel in standard procedures and customs.
- Determined location and dimensions of objects.
Sales Consultant
Pohanka Honda Of Chantilly
09.2018 - 05.2019
- Oversaw a diverse account portfolio, including daily outbound calls to identify services that address primary needs.
- Provided pricing information to customers regarding specific products.
- Drove new business by acquiring new clients and expanding new and existing relationships.
- Assisted walk-in traffic with identifying financial needs and goals to provide customized solutions.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Negotiated vehicle prices and secure financing for customers.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Demonstrated vehicles and features, and conduct test drives.
Front Desk Receptionist
Joint Technology Solution Inc.
09.2017 - 09.2018
- Greeted persons entering the establishment and determined the nature and purpose of visit.
- Responsible for issuing and maintaining identification cards/badges, credentials, and passes for all military, civilian, and contractor employees.
- Maintained a current visitor sign in sheet.
Cashier Customer Service
Planet Fitness
07.2017 - 09.2017
- Delivered exceptional customer service by maintaining extensive knowledge of products and services and creating a welcoming environment.
- Answered customer questions regarding merchandise and pricing.
- Assisted customers promptly and politely, in person and via telephone.
- Set up and explained new membership contracts.
- Maintained cleanliness and presentation of stock room and production floor.
Infantryman
U.S. Army
05.2014 - 06.2017
- Astute Infantryman with comprehensive ground combat experience that includes extensive training and simulation participation to ensure maximum readiness.
- Extensive knowledge of ground surveillance protocol, mine detection, techniques and explosives removal procedures.
- Proven ability to adopt to new surroundings while remaining continuously observant, physically capable and mentally alert under pressure.
- Constructed and camouflaged infantry positions and equipment to prevent detection.
- Patrolled designated areas and evaluated terrain.
Sales Consultant
Radley Chevrolet
09.2013 - 05.2014
- Provided pricing information to customers regarding specific products.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Demonstrated vehicle features and conducted test drives.
- Negotiated purchase prices and explained sales, warranty and optional products.
- Answered telephone and email inquiries from potential customers.
- Greeted customers on the lot and in the showroom to answer questions about brand and available inventory.
Education
Diploma - General Studies
C.D. Hylton High School
Woodbridge, VASkills
- Sales and marketing
- Oral and written communication
- Proficiency with CRM systems
- Customer service
- Self-motivated
- Excellent interpersonal skills
- Task prioritization
- Confidential data management
- Active Directory
- Computer Hardware Knowledge
- Hardware Troubleshooting
Accomplishments
- Army Commendation Medal
Additional Information
Active [Secret] Security Clearance
Timeline
Regional Account Manager
Cogent Communications
05.2023 - 10.2023
Inside Sales Representative
Verizon
12.2021 - 05.2023
Desktop Technician
TEKsystems
12.2020 - 12.2021
Imagery Analyst
ECS Federal
05.2019 - 12.2020
Sales Consultant
Pohanka Honda Of Chantilly
09.2018 - 05.2019
Front Desk Receptionist
Joint Technology Solution Inc.
09.2017 - 09.2018
Cashier Customer Service
Planet Fitness
07.2017 - 09.2017
Infantryman
U.S. Army
05.2014 - 06.2017
Sales Consultant
Radley Chevrolet
09.2013 - 05.2014
Diploma - General Studies
C.D. Hylton High School
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