Summary
Overview
Work History
Education
Skills
Timeline
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Shaquille Thomas

St Ann,Jamaica

Summary

Energetic Banquet Server with high personal appearance standards and excellent customer service skills. Transports food without error and in accordance with health guidelines. Always prompt and ready to work, help team and exceed guest expectations.

Overview

5
5
years of professional experience

Work History

Banquet Server

Dollywood's DreamMore Resort
04.2022 - Current
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Handled food and beverage orders for up to 1000 guests, delivering prompt and friendly service.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
  • Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.

Pool Server

Dollywood's DreamMore Resort
04.2022 - Current
  • Adhered to health department guidelines for sanitation standards, maintaining a safe environment for both guests and colleagues.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in satisfied customers.
  • Utilized strong interpersonal skills to create a welcoming atmosphere for all pool patrons, fostering lasting connections with guests.
  • Consistently met or exceeded sales targets through exceptional guest engagement and product promotion efforts.

Room Service Server

Dollywood's DreamMore Resort
04.2022 - Current
  • Protected guests by following proper food handling procedures.
  • Restocked supplies to keep team efficient and ready for guests' orders.
  • Contributed to revenue growth by upselling menu items and offering personalized recommendations based on guest preferences.
  • Delivering food and drinks to room
  • Promoted a safe work environment by adhering to food handling guidelines and maintaining proper hygiene practices.

Restaurant Server

Dollywood's DreamMore Resort
04.2022 - Current
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.

Restaurant Busser

Dollywood's DreamMore Resort
04.2022 - Current
  • Trained new staff in bussing and cleaning procedures.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.

Supervisor

Good Time Lawn
10.2019 - 12.2021
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Achieved results by working with staff to meet established targets.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Construction Worker

Contracted
01.2021 - 02.2021
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Operated heavy machinery efficiently, ensuring timely progress on construction projects while minimizing risk of accidents or damage.
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.

Education

Construction

Beechamville Vocational Training Centre
Jamaica, United States
03.2020

High School Diploma -

Ferncourt High School
Jamaica
08.2017

Skills

  • Proper food handling
  • Customer service focus
  • Customer Service
  • Strong Work Ethic
  • Order Accuracy
  • Hospitality service expertise
  • Construction
  • Equipment Operation
  • Heavy Equipment Operation

Timeline

Banquet Server

Dollywood's DreamMore Resort
04.2022 - Current

Pool Server

Dollywood's DreamMore Resort
04.2022 - Current

Room Service Server

Dollywood's DreamMore Resort
04.2022 - Current

Restaurant Server

Dollywood's DreamMore Resort
04.2022 - Current

Restaurant Busser

Dollywood's DreamMore Resort
04.2022 - Current

Construction Worker

Contracted
01.2021 - 02.2021

Supervisor

Good Time Lawn
10.2019 - 12.2021

Construction

Beechamville Vocational Training Centre

High School Diploma -

Ferncourt High School

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Shaquille Thomas