Shaquinta McCain
Charlotte,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Document Imaging Specialist
Docufree (formerly Advanced Imagin Systems)
03.2014 - Current
- Labeled records to be stored onsite warehouse as per personnel requests.
- Verified appropriateness of image quality against company standards.
- Received, organized and prioritized documents for scanning purposes.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
- Worked with internal staff to process documents and send for closing.
- Converted documents from one application to another.
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
- Maintained legally compliant, highly secure and user-friendly content to facilitate smooth use by internal and external stakeholders.
- Carefully reviewed all scanned documents for completeness and accuracy.
Document Specialist
Docufree (formerly Advanced Imagin Systems)
08.2013 - 03.2014
- Prepared documents by removing attached objects such as paperclips, rubberbands and sticky notes.
- Repaired any tears or damage to safeguard the documents while scanning.
- Organized and sorted documents to be electronically scanned.
- Maintained a log sheet for accuracy to verify appropriate documents were prepared for scanning.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
Call Center Agent
Iquor
08.2009 - 03.2010
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Maintained and managed customer files and databases.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
Vance High School
Charlotte, NCSkills
- Critical Thinking
- Patient Confidentiality
- Administrative Support
- Clinical Imaging
- Customer Relations
- Conflict Resolution
- Records Preparation
Certification
- Employment Readiness Certification (09/2011)
Timeline
Document Imaging Specialist
Docufree (formerly Advanced Imagin Systems)
03.2014 - Current
Document Specialist
Docufree (formerly Advanced Imagin Systems)
08.2013 - 03.2014
Call Center Agent
Iquor
08.2009 - 03.2010
High School Diploma -
Vance High School
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