Summary
Overview
Work History
Education
Skills
Timeline
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Shaquira Kindrick

Montgomery,AL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Concentrix
06.2024 - Current
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.

Clerical Assistant

Alorica Inc
01.2020 - 05.2023
  • Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
  • Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
  • Restocked supplies and submitted purchase orders to maintain stock levels.

Customer Service Representative

Transcom Inc.
01.2022 - 04.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

High School Diploma -

Jefferson Davis High School
Montgomery, AL
05.2020

Skills

  • Customer Service

  • Problem-solving abilities

  • Active Listening

  • Call center experience

  • Problem Resolution

Timeline

Customer Service Representative

Concentrix
06.2024 - Current

Customer Service Representative

Transcom Inc.
01.2022 - 04.2023

Clerical Assistant

Alorica Inc
01.2020 - 05.2023

High School Diploma -

Jefferson Davis High School

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Shaquira Kindrick