ShaQuirra Stoudemire
Montgomery,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
Jackson Hospital And Clinic
06.2021 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Providing excellent customer service by promptly answering patient inquiries.
Customer Service Representative
ALORICA
10.2018 - 06.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Sykes
04.2016 - 10.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
High School Diploma -
G.W Carver High School
Montgomery, AL05.2015
Skills
- Problem-Solving
- Registration Management
- Patient Education
- Quality Assurance
- Appointment Scheduling
- Customer Service
- HIPAA Compliance
- Training Coordination
Timeline
Patient Access Representative
Jackson Hospital And Clinic
06.2021 - Current
Customer Service Representative
ALORICA
10.2018 - 06.2021
Customer Service Representative
Sykes
04.2016 - 10.2018
High School Diploma -
G.W Carver High School
Similar Profiles
Natasha ReynoldsNatasha Reynolds
Pharmacy Buyer at Jackson Hospital and ClinicPharmacy Buyer at Jackson Hospital and Clinic
Shekinah EdwardsShekinah Edwards
Patient Care Technician at Jackson Hospital and ClinicPatient Care Technician at Jackson Hospital and Clinic
Jaime A. ParkerJaime A. Parker
OR Surgery Scheduler at Jackson Hospital And ClinicOR Surgery Scheduler at Jackson Hospital And Clinic
Azari PriceAzari Price
Patient Care Technician, Emergency Department at Jackson Hospital and ClinicPatient Care Technician, Emergency Department at Jackson Hospital and Clinic
Jasmine ColeJasmine Cole
Restaurant Hostess at BB King'sRestaurant Hostess at BB King's