Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHAQUITA LAWLER

Summary

Customer service professional with four years of experience in healthcare and call center environments. Skilled in resolving customer concerns, documenting interactions, and utilizing CRM systems. Strong communicator with effective problem-solving and multitasking abilities. Seeking a remote Customer Service position that supports long-term growth.

Overview

1
1
year of post-secondary education
4
4
years of professional experience

Work History

Customer Service Representative

UHC Dental
06.2026 - 07.2026
  • Resolved customer concerns effectively, enhancing overall service experience.
  • Assisted members in understanding dental benefits, eligibility, and claims inquiries to ensure satisfaction.
  • Documented customer interactions to maintain accurate records and support follow-up actions.
  • Left position for better career opportunities.

Customer Service Representative

Carolina Complete Health
04.2026 - 05.2026
  • Responded to inbound calls from healthcare members and providers, ensuring accurate information delivery and resolution of inquiries.
  • Assisted customers with secure portal registration and website navigation, enhancing user experience and access to services.
  • Logged customer interactions and follow-up actions into the CRM system to maintain comprehensive records for future reference.
  • Facilitated transition to new department following company downsizing.

Customer Service Representative

WellCare
02.2025 - 04.2026
  • Explained coverage, eligibility, and policy benefits, enhancing member understanding and satisfaction.
  • Assisted members in navigating healthcare benefits, applications, and recertifications to ensure access to necessary services.
  • Coordinated care management and addressed inquiries regarding healthcare services to facilitate timely support for members.
  • Facilitated transition to Carolina Complete Health after merger.

Personal Care Assistant

RHA Health Services
03.2022 - 12.2024
  • Provided personal care, daily living assistance, and meal preparation to enhance individual well-being.
  • Facilitated community outings and appointments to promote independent living skills.
  • Helped create a safe and supportive environment for individuals receiving care.
  • Established a safe and supportive environment to improve care quality for individuals.
  • Resigned from the position due to relocating to a new area.

Education

High School Diploma -

Lumberton Senior High School
Lumberton, NC
08.2019 - 05.2020

Skills

  • Customer Service
  • Call Center Support
  • CRM Systems
  • Data Entry & Documentation
  • Microsoft Office
  • Time Management
  • Multitasking
  • Problem Solving
  • Active Listening
  • Conflict resolution
  • Written and Verbal Communication
  • Healthcare Benefits

Timeline

Customer Service Representative

UHC Dental
06.2026 - 07.2026

Customer Service Representative

Carolina Complete Health
04.2026 - 05.2026

Customer Service Representative

WellCare
02.2025 - 04.2026

Personal Care Assistant

RHA Health Services
03.2022 - 12.2024

High School Diploma -

Lumberton Senior High School
08.2019 - 05.2020
SHAQUITA LAWLER