SHAQUON HAGANS
Waldorf,USA
Summary
With over 15 years of dedicated experience in the telecommunications sector, I am a results-oriented Cable Engineer specializing in the design, implementation, and maintenance of complex cable infrastructures. My expertise spans the full project lifecycle, from initial site surveys and network design to installation, testing, and final commissioning. I have a proven track record of successfully managing large-scale projects, including fiber optic and coaxial cable deployments, for both residential and commercial clients. My technical proficiencies include in-depth knowledge of industry standards, advanced diagnostic and testing procedures, and the expert use of design software such as AutoCAD. I am a collaborative leader, adept at training junior technicians and working effectively with cross-functional teams to ensure all projects are completed on schedule, within budget, and to the highest quality standards.
Overview
26
26
years of professional experience
Work History
Cable Engineer/Jr RCDD
General Dynamics
04.2021 - Current
- Manage multiple projects, tasks and work orders.
- Ticket Management, ticket assignment and queue management ITIL / ITSM process management
- Track progress for all work-related tasks and issues.
- Plan-schedule-Deploy equipment including sending status reports.
- Coordinate plans for installations and network functions with team members and customers.
- Respond to emails and direct customers or team members to solve technical problems.
- Attend meetings and provide updates/suggestions, Assign tickets, Customer relations, Customer care.
- Track and manage networking inventory, projects, workflow etc. MS Excel, Share Point.
- Handle customer escalations and works as a liaison with government/client officials. Provide polite and customer friendly service support to client and team.
- Leads and mentors team members for technical and professional development.
- Takes lead on team projects and learn new technologies as needed.
- Provides answers to Frequently Asked Questions or solutions to common problems as part of customer self-help capabilities.
- Monitor incident trends and anticipate potential problems for proactive resolution
- Maintain and troubleshoot LAN/WAN/MAN and all other connections to the network
- Install new routes and patching to specified locations as requested
- Provide detailed information to Engineering team to make proper changes and configurations
- Rack and stack Cisco and juniper switches, APC/UPS's & Taclanes
- Assist in COMSEC audits/inspections/inventories and training as required.
- Discover outdated pathways, make suggestions and implement plans for future use
- Supervise an 8-person crew to add or make changes to the cabling infrastructure
- Update cut sheet information in global database for active engineers referencing
- Engage with the team/agency to provide details of progress, delays, and issues. (RCA)& (AAR)
- Test the network and ensure all connections pass and work properly before port configuration
- Set up Avaya, Cisco, VO-sip/VOIP phones & more at desktop. Assist customers with phone operations and ensure assigned numbers programmed in phones and on correct network/vlan
- Configure shared Network printer to PC's/Laptops
- Survey 1, - & 3-layer devices
- Support changes to configurations, media converters, defective components, uplinks and documentation
- Move, add, change or Resolve hardware and network issues related to voice/data infrastructure
- Contribute to the creation or editing of new policies for Standard Operating Procedure (SOPs)
- Coordinating and consolidating schedules to ensure all detailed work plans are consistent Integrated Master Schedule
- Troubleshooting and monitoring potential scheduling problems.
- Determining, monitoring and reviewing all project schedules to include resources, interdependences, and risk.
- Providing input and recommendations to project managers and Senior Management regarding scheduling
Office Coordinator
WDG Architecture
Washington, DC
10.2005 - 07.2020
- Manage multiple projects, tasks and work orders.
- Ticket Management, ticket assignment and queue management ITIL / ITSM process management
- Track progress for all work-related tasks and issues.
- Plan-schedule-Deploy equipment including sending status reports.
- Coordinate plans for installations and network functions with team members and customers.
- Delivered mail and packages to office staff; arranged for couriers and express mail shipments
- Coordinated off-site print orders
- Maintained postage meter
- Managed maintenance of copier machines, printers, and conference room supplies
- Conference room set-up for meetings and placed catering orders
- Planned and coordinated with WDG components moves of office furniture and equipment due to changes in space allocations
- Coordinated office moves and relocations for internal staff
- Facilitated offsite storage retrieval and archival
- Served as front desk receptionist on a rotational basis
- Mitigated issues related to customer service
- Created and maintained office files
- Reviewed corporate card statements and performed monthly reconciliation
- Maintained space allocation standards, records, spreadsheets, plans, files and charts for an effective space management program
Infrastructure Engineer
Insight Global
Washington, DC
06.2000 - 10.2005
- Maintain and troubleshoot LAN/WAN/MAN and all other connections to the network
- Install new routes and patching to specified locations as requested
- Provide detailed information to Engineering team to make proper changes and configurations
- Rack and stack Cisco and juniper switches, APC/UPS's & Taclanes
- Managed inventory of supplies
Education
High School -
Lackey High School
Indian Head, MarylandSkills
- Fiber termination
- Excellent Written and Verbal Communication
- Fiber Fusion Splice training
- Records and Inventory Management
- Basic IT troubleshooting
- Decision Making
- Risk Management and Assessment
- Microsoft Office
- Fiber Testing
- OSHA 10
Timeline
Cable Engineer/Jr RCDD
General Dynamics
04.2021 - Current
Office Coordinator
WDG Architecture
10.2005 - 07.2020
Infrastructure Engineer
Insight Global
06.2000 - 10.2005
High School -
Lackey High School