ShaQuoria Taylor
Talladega
Summary
Dedicated service professional with 5+ years of experience exceeding expectations in high - pressure environments. Skilled in problem solving , data entry and navigating multiple software systems. Proven ability to work independently and maintain accuracy under tight deadlines.
Overview
3
3
years of professional experience
Work History
Patient Access Representative
UAB Medicine
05.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Customer Service Representative
U.S. Bank
01.2022 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Uphold strict confidentiality standards by safeguarding sensitive information with utmost discretion and integrity.
Education
High School Diploma -
Cedar Shoals High School
Athens, GA05.2016
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Data Entry
- Document scanning
- Critical thinking
- Organization
- Remote work
- Problem solving
- Interpersonal skills
- Decision -Making
Qualities
- Productive and collaborative in a virtual environment.
- Proficient in virtual communication tools such as Zoom and Microsoft Teams.
- Consistently meeting deadlines and staying organized while working independently.
- Successful adapted to changes in remote work environments , demonstrating flexibility and resilience.
- Expert with remote collaboration tools, and project management software.
Timeline
Patient Access Representative
UAB Medicine
05.2024 - Current
Customer Service Representative
U.S. Bank
01.2022 - 05.2024
High School Diploma -
Cedar Shoals High School
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