Sha'Quoya Anderson
Lansing
Summary
To obtain a position as a job utilizing my quick learning abilities, positive personality and my clinical and administrative skills.
Passionate professional with experience serving patients with diverse needs by applying behavior modification strategies such as shaping and chaining. Demonstrated understanding of data collection and recordkeeping requirements. Promoted academic, functional and social skills development within clinic, home and community environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Behavioral Technician
Gateway Pediatric Therapy
Lansing
06.2025 - Current
- Implemented behavior intervention plans with precision and consistency.
- Assisted in data collection and analysis of client progress.
- Collaborated with team members to develop individualized treatment strategies.
- Engaged clients in therapeutic activities to promote social skills development.
- Monitored and documented client behaviors during sessions effectively.
- Communicated regularly with families regarding client needs and progress updates.
- Maintained a safe environment by following established safety protocols.
- Participated in training sessions to enhance knowledge of behavioral techniques.
- Observed client interactions with peers and provided feedback as needed.
- Engaged children in play activities that promoted language development, motor skills, self-help skills, cognitive functioning.
- Provided one-on-one support to clients in order to improve social skills, communication, and problem solving.
- Assisted with building life and social skills useful for everyday activities and interactions.
- Developed positive relationships with clients and their families to ensure successful treatment outcomes.
- Assisted in the development of individualized behavior plans for clients.
- Provided verbal reinforcement to encourage positive behaviors in clients.
Branch Manager/Recruiter
EmployBridge
Dallas
09.2021 - 04.2025
- Hybrid (work from home)
- Data entry
- Customer service
- Proficient in stat ware
- Run office DTD
- Order office supplies
- Conduct Client Visit
- Run branch payroll
- Conduct interviews
- Scheduling
- Work with Company databases - Time nova, CRM etc.
- Conducted background screening
- Conduct Drug test screenings
- Placement / Termination of assignments
- Call Screening
- Conducting client on site tours / visits
- Scheduling of interviews, tours and assignments
- Document management
- Quality control and checks
- Conduct and carry out job job fairs
- Perform Professional and expert communication skills such as verbal and written
- Recruiting
- Management of a full cycle of recruiting candidates
- Partners closely with hiring managers
- Excellent customer service skills including ability to react appropriately in stressful situations and deal with difficult customer or vendor situations diplomatically
- Experts time management and organization skills
- Profession experience with Microsoft Office products
- Process payroll
- VIP SPM
- On-site specialist
Administrative Assistant/ HR-Admin
Dakota Integrated Systems
Lansing
07.2019 - 09.2021
- Preforming task using, MS Office Word, Excel, and PowerPoint
- Data keeping / Filling as well as maintaining confidential information
- Using professional verbal and written communication skills.
- Preforming basic pre-hire rim testing
- Helping engineers with floor production JES forms/ scanning and receiving documents
- Receiving and signing in packages
- Coordinating and running Career Day seminars/ recurring
- Preforming interview and pre-hire screenings
Med Tech/Caregiver
Vista Springs Senior Living
Lansing
12.2018 - 07.2019
- Passing medications
- Properly administrating medication to residents
- Helping residents with everyday life such as dressing, bathing, brushing teeth, eating as well as transferring
Phlebotomist
CSL Plasma
Dayton
04.2017 - 10.2017
- Phlebotomist
- Applying with all SOPs
- Troubleshooting equipment failures
- Setting and breaking down equipment As well as cleaning and setting up for the next day
Caregiver
Embracing Autism
Trotwood
04.2017 - 10.2017
- Medication passer
- Assisting with preparing meals
- Assisting with dressing and bathing
- Providing transportation to outings
- Assisting with shopping as well as laundry and daily chores
- Providing a safe and healthy living environment
Team lead/ Medication passer
Ingham regional assisted living
Lansing
01.2014 - 04.2017
- Faxing paperwork to doctors' offices
- Documenting on residents
- Assisting with bathing cleaning and dressing
- Passing residents medications
- Assisting with feedings
- Assisting residents with oxygen tanks
- Running / planning group meetings
Call Center Representative
Evolve
Lansing
04.2012 - 04.2017
- Responded to high volume of inbound calls, addressing customer inquiries, resolving issues, and providing product or service information in a timely and professional manner.
- Maintained customer satisfaction through effective communication, problem-solving, and conflict resolution.
- Utilized CRM software to document customer interactions, follow up on requests, and escalate issues when necessary.
- Met or exceeded performance metrics including call handling time, customer satisfaction scores, and first-call resolution.
- Collaborated with team members and supervisors to improve processes and enhance service delivery
Holt Senior Care and Rehab
Lansing
02.2012 - 03.2014
- Cleaned resident's rooms and restrooms
- Washed resident's personal laundry and returned clothing to residents
- Set the tables in the dining rooms
- Helped residents to the bingo room, their personal rooms and to bird watch
Medical Assistant Extern
Sparrow Outpatient Lab
Lansing
01.2015
- Ordered blood work for patients
- Performed blood draws using multiple tubes
- Verified patients first and last name before labeling to insure that the blood that was drawn matched that patient
- Effectively ordered, collected and labeled urine and stool specimens
- Centrifugation of specimens
- Verified the patient's insurance information
- Scanned all document into computer
Education
Clerical Administrative Assistant classes
Penn Foster
Human Resource -
Lansing Community College
Lansing, MICertificated Medical Assistant -
ROSS MEDICAL EDUCATION CENTER
Lansing, MISkills
- Front Desk
- Front Office
- Reception
- Medical Records
- CPR/ First Aid
- Receptionist
- EKG
Certification
- Medical Assistant
- CPR
- First Aid
- Human Resource - CPP
Timeline
Behavioral Technician
Gateway Pediatric Therapy
06.2025 - Current
Branch Manager/Recruiter
EmployBridge
09.2021 - 04.2025
Administrative Assistant/ HR-Admin
Dakota Integrated Systems
07.2019 - 09.2021
Med Tech/Caregiver
Vista Springs Senior Living
12.2018 - 07.2019
Phlebotomist
CSL Plasma
04.2017 - 10.2017
Caregiver
Embracing Autism
04.2017 - 10.2017
Medical Assistant Extern
Sparrow Outpatient Lab
01.2015
Team lead/ Medication passer
Ingham regional assisted living
01.2014 - 04.2017
Call Center Representative
Evolve
04.2012 - 04.2017
Holt Senior Care and Rehab
02.2012 - 03.2014
Clerical Administrative Assistant classes
Penn Foster
Human Resource -
Lansing Community College
Certificated Medical Assistant -
ROSS MEDICAL EDUCATION CENTER