Shar Jones
Raleigh,NC
Summary
With over 8 years of customer service experience in the active duty Air Force, I have honed my skills in providing exceptional support to a diverse range of individuals. Extensive front desk and receptionist experience spanning over 8 years has allowed me to develop strong interpersonal and communication abilities. As a dorm manager for 2 years, I demonstrated organizational prowess and the ability to handle responsibilities independently. Throughout my career, I consistently showcased professionalism, an outgoing personality, and a strong work ethic. With 15 years of outstanding customer service skills, I am well-equipped to excel in any customer-oriented role.
Overview
15
15
years of professional experience
Work History
Leasing Consultant
Flats on 7th
02.2024 - Current
- Scheduled and delivered informative property tours to prospective residents,
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected rent and tracked resident payments and information in computer system.
- Distributed and followed up on tenant renewal notices.
- Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
- Leveraged social media platforms to market properties, reaching wider audience of potential tenants.
- Participated in regular training sessions to stay current on industry trends and best practices.
- Conducted market research to ensure competitive pricing and offerings in leasing market.
Records Custodian
Carolina Kids Pediatric Associates, PLLC
04.2021 - 05.2022
- Organized and kept hard copy records up to date
- Ensured patients received record requests in a timely manner
- Answered questions and concerns from patients regarding anything pertaining to medical records
Medical Laboratory Technician
Wake Internal Medicine Consultants
11.2016 - 12.2020
- Checked patients in at front desk
- Collected blood samples as well as other body fluids from patient
- Interpreted and recorded patient results
- Worked with and qc'd laboratory analyzers
Customer Service Advocate
United States Air Force (AF)
10.2010 - 10.2014
- Lead/ instructed customer service training course
- Taught people how to properly deescalate resolve customer complaint
- Kept hundreds of employees properly certified in customer service training
Education
Associates - Mlt
United States Air Force
11.2010
Skills
- Customer service
- Computer literacy
- Time management
- Communication skills
- Leadership
- Organizational Skills
- Fair housing policies
- File management
- Lease agreements
- Unit inspection
- Background checks
- Record preparation
- Propery tours
- Vendor relations
Timeline
Leasing Consultant
Flats on 7th
02.2024 - Current
Records Custodian
Carolina Kids Pediatric Associates, PLLC
04.2021 - 05.2022
Medical Laboratory Technician
Wake Internal Medicine Consultants
11.2016 - 12.2020
Customer Service Advocate
United States Air Force (AF)
10.2010 - 10.2014
Associates - Mlt
United States Air Force