Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Shara Bautista

Wrentham,MA

Summary

Dedicated and personable customer service professional with over four years of experience in fast-paced service environments, delivering exceptional customer experiences, and building strong client relationships. Proven ability to handle high-volume interactions with professionalism and efficiency, resolve issues promptly, and exceed customer expectations. Skilled in communication, conflict resolution, and team collaboration. Eager to leverage hands-on experience and passion for service excellence to grow within a dynamic customer service role in a more structured, growth-oriented organization.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Receptionist

Vogue Nail Salon
Franklin, MA
09.2024 - 07.2025
  • Managed appointment scheduling, confirmation, and cancellations efficiently using the salon's booking system.
  • Greeted clients warmly, checked them in and out to ensure smooth and professional service flow.
  • Handled cash, credit transactions, and balanced daily sales reports accurately.
  • Maintained phone etiquette by professionally answering calls and addressing inquiries.
  • Delivered exceptional customer service to enhance client satisfaction and loyalty.
  • Ensured cleanliness and organization of the salon reception and waiting areas to uphold a welcoming environment.

Shift Supervisor

Dunkin Donuts
Franklin, MA
12.2023 - 02.2025
  • Led and motivated employees, ensuring efficient daily operations and delivering excellent customer service.
  • Took orders, prepared food and beverages according to Dunkin' Donuts standards, and ensured timely service during peak hours.
  • Trained and mentored new staff, improving team performance and ensuring compliance to company standards and procedures.
  • Managed cash handling, daily sales reports, and inventory to ensure accuracy and minimize waste.

Education

High School Diploma -

King Philip Regional High School
Wrentham ma
06.2024

Associate of Science - Health Sciences

Massachusetts Bay Community College
Wellesley Hills, MA

Skills

  • Customer service
  • Communication
  • Time management
  • Cash handling
  • Teamwork
  • Problem solving
  • Food service and sanitation
  • Multitasking
  • Data entry and record keeping
  • Attention to detail
  • Staff training and development
  • Appointment scheduling and management
  • Point of sale system operation
  • Inventory management
  • Sales and upselling techniques
  • Basic computer skills
  • Phone etiquette and call handling
  • Conflict resolution

Certification

  • Drivers license

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual
Portuguese
Full Professional

Timeline

Receptionist

Vogue Nail Salon
09.2024 - 07.2025

Shift Supervisor

Dunkin Donuts
12.2023 - 02.2025

High School Diploma -

King Philip Regional High School

Associate of Science - Health Sciences

Massachusetts Bay Community College

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