Shara Gresham
Cypress,TX
Summary
Highly skilled Benefits Analyst with background in comprehensive benefits administration. Diverse experience includes benefits plan analysis, program implementation, and employee communication. Strengths include critical thinking, problem-solving abilities, and attention to regulatory compliance.
Overview
9
9
years of professional experience
Work History
Member Service Representative
HealthPartners
Cypress, USA
07.2023 - Current
- Assist with questions regarding benefits and enrollment eligibility for members.
- Research complex issues across multiple databases and work with support resources to resolve issues, and escalate when needed.
- Investigate and review claim details for accuracy, and ensure details of claim were understood by members.
- Collaborate with team members to address customer inquiries and provide timely solutions.
- Documented customer interactions and resolutions in the system for future reference.
Property Manager
Trellis Management
Minneapolis, USA
06.2018 - 06.2023
- Monitored inbox for requests on showings and upcoming vacancies.
- Processed payments, monthly write-offs, refunds, and adjustments to the general ledger account.
- Ensure compliance with company policies and regulations.
- Assist with new hire paperwork, including employee benefits.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
Mortgage Loan Closer
US Bank Home Mortgage
Hopkins, USA
04.2016 - 06.2018
- Coordinated with title company and escrow agents to complete loan submissions.
- Reviewed loan documents and ensured accuracy of information provided by customer.
- Balanced figures with title before sending wire for closing.
- Prepared final loan documents and other mortgage closing packages.
- Coordinated with title companies to ensure timely delivery of documents to settlement agents.
Education
Associate of Business Administration - Human Resources Management
Houston Community College
Houston, TXSkills
- Personnel File Coordination
- Enrollment Coordination
- Effective Communication
- Strategic Decision-Making
Timeline
Member Service Representative
HealthPartners
07.2023 - Current
Property Manager
Trellis Management
06.2018 - 06.2023
Mortgage Loan Closer
US Bank Home Mortgage
04.2016 - 06.2018
Associate of Business Administration - Human Resources Management
Houston Community College
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