SHARA SULLIVAN
Long Beach,CA
Summary
Offering strong interpersonal skills and collaborative nature, ready to learn and grow in customer service leadership role. Brings ability to quickly grasp new concepts and integrate them into practical applications, focusing on conflict resolution and team coordination. Ready to use and develop communication and leadership skills within any healthcare organization, concierge service, mailroom service or security service role.
Overview
6
6
years of professional experience
Work History
Front Desk Lead
NFC Amenity Management
Los Angeles, CA
10.2025 - Current
- Supervised front desk operations, ensuring smooth guest check-in and check-out processes.
- Trained and mentored staff on customer service protocols and operational procedures.
- Implemented efficient scheduling systems to optimize staffing levels during peak hours.
- Resolved guest inquiries and complaints promptly, enhancing overall satisfaction ratings.
Mailroom Clerk
Jones Lang LaSalle, JLL
Los Angeles, CA
01.2025 - Current
- Sorted and distributed incoming mail to appropriate departments efficiently.
- Operated mail processing equipment, ensuring optimal functionality and timely deliveries.
- Coordinated with vendors for supply procurement and inventory management of mailing materials.
- Maintained accurate records of outgoing shipments, ensuring compliance with company policies.
In-Home Support Service Worker
Department of Social Services
Los Angeles
09.2025 - Current
- Provided compassionate personal care and assistance to clients in daily living activities.
- Coordinated transportation and scheduling for client appointments and community engagement.
- Monitored client health and well-being, reporting significant changes to healthcare professionals.
- Developed individualized care plans tailored to clients' unique needs and preferences.
- Collaborated with multidisciplinary teams to ensure holistic care for clients in home settings.
Security Professional
Allied Universal Security Services
Los Angeles, CA
09.2023 - 07.2025
- Conducted thorough security assessments and audits to identify vulnerabilities and enhance safety protocols.
- Collaborated with law enforcement agencies to ensure swift response to incidents and maintain public safety.
- Developed and implemented training programs for staff on emergency procedures and security best practices.
- Managed access control systems, ensuring compliance with security policies and safeguarding sensitive areas.
MAIL HANDLER ASSISTANT
United States Postal Service
Los Angeles, CA, USA
03.2023 - 07.2024
- Processed incoming mail and packages according to standard procedures, including sorting, weighing, affixing postage and labeling.
- Assisted customers with inquiries regarding postal services and rates.
- USPS
HOST CONCIERGE
Lucky Strike Entertainment LLC
Los Angeles, CA, USA
05.2021 - 10.2022
- Demonstrated excellent multitasking abilities while organizing reservations, conducting table visits, and answering phones simultaneously.
- Demonstrated strong problem-solving skills while managing seating arrangements and resolving guest complaints.
- Answered phone calls to take reservations and address guest questions and concerns.
Shift Leader/Assistant Manager
Wingstop
Los Angeles, CA
03.2020 - 11.2021
- Supervised team members to ensure adherence to operational standards and company policies.
- Trained new staff on food safety protocols and customer service best practices.
- Managed inventory levels, ensuring timely restocking and minimal waste.
- Resolved customer complaints efficiently, enhancing overall satisfaction rates.
GUEST ADVOCATE
Shake Shack
Los Angeles, CA, USA
08.2019 - 08.2020
- Assisted team members in completing various tasks related to their job roles when needed.
- Demonstrated strong communication skills by effectively communicating with customers, colleagues, and management.
- Maintained a clean work area by stocking shelves, organizing merchandise displays, and cleaning up spills promptly.
Education
ADMINISTRATION OF JUSTICE - undefined
Los Angeles Southwest College
Los Angeles01.2026
HIGH SCHOOL DIPLOMA - undefined
Hollywood High School
Los Angeles06.2021
Skills
- Problem-solving skills
- Workplace safety
- Handling and sorting mail
- Team collaboration
- Adaptability and flexibility
- Analytical thinking
- Front desk operations
- Customer service training
- Guest relations management
- Mail processing systems
- Communication skills
- Team leadership
Timeline
Front Desk Lead
NFC Amenity Management
10.2025 - Current
In-Home Support Service Worker
Department of Social Services
09.2025 - Current
Mailroom Clerk
Jones Lang LaSalle, JLL
01.2025 - Current
Security Professional
Allied Universal Security Services
09.2023 - 07.2025
MAIL HANDLER ASSISTANT
United States Postal Service
03.2023 - 07.2024
HOST CONCIERGE
Lucky Strike Entertainment LLC
05.2021 - 10.2022
Shift Leader/Assistant Manager
Wingstop
03.2020 - 11.2021
GUEST ADVOCATE
Shake Shack
08.2019 - 08.2020
ADMINISTRATION OF JUSTICE - undefined
Los Angeles Southwest College
HIGH SCHOOL DIPLOMA - undefined
Hollywood High School