SHARA SULLIVAN

• Supervised front desk operations, ensuring smooth guest check-in and check-out processes.
• Trained and mentored staff on customer service protocols and operational procedures.
• Implemented efficient scheduling systems to optimize staffing levels during peak hours.
• Resolved guest inquiries and complaints promptly, enhancing overall satisfaction ratings.

• Provided compassionate personal care and assistance to clients in daily living activities.
• Coordinated transportation and scheduling for client appointments and community engagement.
• Monitored client health and well-being, reporting significant changes to healthcare professionals.
• Developed individualized care plans tailored to clients' unique needs and preferences.
• Collaborated with multidisciplinary teams to ensure holistic care for clients in home settings.

• Sorted and distributed incoming mail to appropriate departments efficiently.
• Operated mail processing equipment, ensuring optimal functionality and timely deliveries.
• Coordinated with vendors for supply procurement and inventory management of mailing materials.
• Maintained accurate records of outgoing shipments, ensuring compliance with company policies.

• Conducted thorough security assessments and audits to identify vulnerabilities and enhance safety protocols.
• Collaborated with law enforcement agencies to ensure swift response to incidents and maintain public safety.
• Developed and implemented training programs for staff on emergency procedures and security best practices.
• Managed access control systems, ensuring compliance with security policies and safeguarding sensitive areas.

• Processed incoming mail and packages according to standard procedures, including sorting, weighing, affixing postage and labeling.
• Assisted customers with inquiries regarding postal services and rates.
• USPS

-Patrol & Deterrence

- Dispatch Communications

-District Security & Patrol

-Bike Patrol

-Community Outreach for people experiencing homelessness and mental illness in the area by providing them(maps, hygiene products, food and water, and clothing if needed and wanted).

• Demonstrated excellent multitasking abilities while organizing reservations, conducting table visits, and answering phones simultaneously.
• Demonstrated strong problem-solving skills while managing seating arrangements and resolving guest complaints.
• Answered phone calls to take reservations and address guest questions and concerns.

• Supervised team members to ensure adherence to operational standards and company policies.
• Trained new staff on food safety protocols and customer service best practices.
• Managed inventory levels, ensuring timely restocking and minimal waste.
• Resolved customer complaints efficiently, enhancing overall satisfaction rates.