Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Shara Waltes

Key West,FL

Summary

Dynamic front desk supervisor with expertise in reservation management and guest services. Skilled at multi-tasking and resolving guest concerns efficiently.

Overview

16
16
years of professional experience
2012
2012
years of post-secondary education
1
1
Certification

Work History

Costumer service/Hotel Front Desk Clerk

Singh family-Duval collection
Key West
06.2021 - 08.2025
  • Greeted guests warmly upon arrival and provided check-in assistance.
  • Managed reservations using the hotel management system for efficient guest service.
  • Addressed guest inquiries and resolved concerns promptly and professionally.

Front Desk Supervisor

La Concha Resort
Key West, FL
07.2020 - 07.2022
  • Managed front desk operations and ensured smooth guest check-in and check-out processes.
  • Supervised and trained front desk staff on customer service best practices.
  • Coordinated room assignments and maintained accurate reservation records.

Hotel Front Desk Supervisor

The Marker hotel
Key West, Florida
05.2018 - 05.2021
  • Supervised front desk operations and ensured smooth guest check-in and check-out processes.
  • Managed team scheduling and delegated tasks to maintain efficient front desk service.
  • Trained new staff on hotel policies, customer service standards, and reservation systems.

Customer Relations Team Leader

SPI Global CRM
, Washington
08.2012 - 08.2016
  • Led customer service team to improve client satisfaction and engagement.
  • Trained new staff on company policies and customer interaction techniques.
  • Developed training materials to enhance team knowledge and performance.

Call Center Agent

Sitel Nicaragua
06.2009 - 01.2012
  • Provided exceptional customer service by addressing inquiries and resolving issues.
  • Managed inbound calls efficiently, ensuring timely responses to customer needs.
  • Utilized CRM systems to track customer interactions and maintain accurate records.

Education

Bachelor of Administration - English

Huraccan Nicaragua
11.2008 - 12.2012

Moravian High School

Skills

  • Reservation management
  • Front desk operations
  • Hotel management systems
  • Guest services
  • Multi tasking
  • Fast learner

Languages

English
Professional

Certification

  • Food handling
  • Alcohol handling

References

References available upon request.

Timeline

Costumer service/Hotel Front Desk Clerk

Singh family-Duval collection
06.2021 - 08.2025

Front Desk Supervisor

La Concha Resort
07.2020 - 07.2022

Hotel Front Desk Supervisor

The Marker hotel
05.2018 - 05.2021

Customer Relations Team Leader

SPI Global CRM
08.2012 - 08.2016

Call Center Agent

Sitel Nicaragua
06.2009 - 01.2012

Bachelor of Administration - English

Huraccan Nicaragua
11.2008 - 12.2012

Moravian High School
Shara Waltes