Dynamic front desk supervisor with expertise in reservation management and guest services. Skilled at multi-tasking and resolving guest concerns efficiently.
Overview
16
16
years of professional experience
2012
2012
years of post-secondary education
1
1
Certification
Work History
Costumer service/Hotel Front Desk Clerk
Singh family-Duval collection
Key West
06.2021 - 08.2025
Greeted guests warmly upon arrival and provided check-in assistance.
Managed reservations using the hotel management system for efficient guest service.
Addressed guest inquiries and resolved concerns promptly and professionally.
Front Desk Supervisor
La Concha Resort
Key West, FL
07.2020 - 07.2022
Managed front desk operations and ensured smooth guest check-in and check-out processes.
Supervised and trained front desk staff on customer service best practices.
Coordinated room assignments and maintained accurate reservation records.
Hotel Front Desk Supervisor
The Marker hotel
Key West, Florida
05.2018 - 05.2021
Supervised front desk operations and ensured smooth guest check-in and check-out processes.
Managed team scheduling and delegated tasks to maintain efficient front desk service.
Trained new staff on hotel policies, customer service standards, and reservation systems.
Customer Relations Team Leader
SPI Global CRM
, Washington
08.2012 - 08.2016
Led customer service team to improve client satisfaction and engagement.
Trained new staff on company policies and customer interaction techniques.
Developed training materials to enhance team knowledge and performance.
Call Center Agent
Sitel Nicaragua
06.2009 - 01.2012
Provided exceptional customer service by addressing inquiries and resolving issues.
Managed inbound calls efficiently, ensuring timely responses to customer needs.
Utilized CRM systems to track customer interactions and maintain accurate records.