Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sharae Henry

Lafayette ,LA

Summary

Proactive Business Ops Analyst offering 8 years of demonstrated success aiding companies to optimize and streamline processes to propel improvements in efficiency, productivity and revenue generation. Practiced business consultant with in-depth understanding of all facets from marketing to operations. Ambitious and confident leader with invaluable insights and critical-thinking skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Principal Business Operations Analyst

AT&T
Lafayette, LA
11.2022 - Current
  • Design and/or create reports/summaries, reporting tools, and database requirements to help operational effectiveness and decision making.
  • Construct and apply statistical and/or financial models and/or analysis to support strategic initiatives.
  • Analyze production, implementation and/or manufacturing expenses/processes to determine cost effective solutions.
  • Provide recommendations for improvement and create documentation that relates to the analysis of the data.

Principal Project Program Manager-Chief of Staff

AT&T
Lafayette, LA
03.2022 - 11.2022
  • Champion employee engagement, employee recognition, training initiatives
  • Proactively identify opportunities and recommend options and solutions
  • Self-starter with analytical/problem-solving skills, project scheduling and coordination
  • Established operational priorities to meet contractual requirements on time and within budget.
  • Member of task forces and process management teams ensuring overall organizational alignment and success

Strategic Development Manager

AT&T
Lafayette, LA
04.2021 - 03.2022
  • Developed win as one strategy across all authorized retail channels to achieve company sales objectives through telecommunications and entertainment portfolio
  • Analyzed migration penetration rates, upgrades, cross sells, and operations that contribute to the overall wireless and entertainment goal
  • Identified market competition to create segmentation that enabled more precision in door-to-door sales
  • Led skill strategy sessions and provided 1:1 training on transactional skills which enabled staff to achieve and exceed targets over 100%
  • Demonstrated serve customers first by assimilating market research and survey results to identify desired products and features.

Retail Sales Manager

AT&T
Lafayette, LA
06.2015 - 04.2021
  • Conducted thorough research utilizing myresults to investigate data analysis such as traffic year over year to compare analysis for year over year growth within the location
  • Developed an out the door strategy that increased broadband performance MOM to 120%
  • Exceeded sales goals and accomplished business objectives by inspiring staff to deliver an at your service experience by using authenticity and making each consumer experience personal
  • Reinforced process development for customer experience and product execution by driving new promotions and top offers to reach sales target.

Education

MBA - Business Administration

Louisiana State University
09.2019

Bachelor of Science - Marketing

Southern University and A & M College
12.2013

Skills

  • Executive communication
  • Market development
  • Microsoft office
  • Business analysis
  • Goals and performance
  • People management
  • Relationship building and management
  • Sales forecasting
  • Cross-functional team leadership
  • Problem analysis
  • Sales analysis
  • Planning & Organizing
  • Process development

Certification

Lean Six Sigma Practitioner

Timeline

Principal Business Operations Analyst

AT&T
11.2022 - Current

Principal Project Program Manager-Chief of Staff

AT&T
03.2022 - 11.2022

Strategic Development Manager

AT&T
04.2021 - 03.2022

Retail Sales Manager

AT&T
06.2015 - 04.2021

MBA - Business Administration

Louisiana State University

Bachelor of Science - Marketing

Southern University and A & M College

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Sharae Henry