Sharaill Smiley
Hinesville,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
City Carrier Assistant
United States Postal Service, USPS
03.2023 - Current
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Planned and cased mail in sequence of delivery for designated route.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Operated vehicles and equipment to transport packages and mail pieces.
Deli Clerk
Publix Grocery Store
03.2022 - 02.2023
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Greeted customers at counter to fulfill requests and answer questions.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
Dock Manager
Amazon Warehouse
11.2018 - 02.2022
- Utilized forklifts and pallet jacks to safely move merchandise and minimize loss.
- Managed team of 150 to facilitate domestic and international shipments.
- Communicated and coordinated with 3 departments to verify operational peak performance.
- Performed pre-shift and post-shift inspections of dock equipment.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Implemented loading dock process and productivity improvements.
Front Office Assistant
Hall-Ferguson Hewitt Mortuary
06.2012 - 12.2017
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Responded to inquiries from callers seeking information.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Reviewed and updated customer information in database for accuracy.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Proofread and edited documents for accuracy and grammar.
- Correspondence with physicians and hospitals to complete information for deceased death certificates.
Education
Human Resources Management
Savannah Technical College
Savannah, GA12-2019
Skills
- Proficiency in portable scanners
- Mail collection
- Undeliverable mail handling
- Postal regulations knowledge
Timeline
City Carrier Assistant
United States Postal Service, USPS
03.2023 - Current
Deli Clerk
Publix Grocery Store
03.2022 - 02.2023
Dock Manager
Amazon Warehouse
11.2018 - 02.2022
Front Office Assistant
Hall-Ferguson Hewitt Mortuary
06.2012 - 12.2017
Human Resources Management
Savannah Technical College
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