SHEKINAH CRAWFORD
Charlotte,NC
Summary
I am polite and professional, successful in applying strong communication and problem resolution skills to each customer issue. I have a solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
2
2
years of professional experience
1
1
Certification
Work History
City Carrier Assistant
United States Post Office
08.2023 - 10.2023
- Operated vehicles and equipment to transport packages and mail pieces.
- Planned and cased mail in sequence of delivery for designated route.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Worked closely with other employees in mail office and handled various administrative tasks.
- Explained mail regulations, policies or procedures to postal customers.
- Prepared and organized package materials or mail for delivery.
Unarmed Security Officer
Securitas Security Services USA
10.2022 - 08.2023
- Completed full building and grounds patrols to spot and investigate concerns.
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Responded quickly to incidents and assessed active situations for security concerns.
- Directed guests around building and answered accessibility questions.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Patrolled commercial property and associated parking garage.
- Completed full building and grounds patrols every hour to spot and investigate concerns.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
CATERING ATTENDANT
COMPASS GROUP
08.2022 - 01.2023
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged furniture and added decorations to assist in setting up for catering events.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Maintained flexible work schedule to meet event needs.
- Delivered catered food and supplies to facility for on-time set-up.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Oversaw catering orders to verify accuracy and completeness.
- Cleaned and organized kitchen stations to promote team efficiency.
- Inspected catering equipment and utensils regularly to manage wear and tear.
- Developed menus for special occasions and catered events to match theme and requirements of clients.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Monitored food quality and freshness throughout day.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Greeted customers and answered inquiries regarding menu items and specials.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Verified prepared food met standards for quality and quantity before serving to customers.
WAX SPECIALIST
EUROPEAN WAX CENTER MANHATTAN
04.2022 - 06.2022
- Waxed clients various bodies using soft and hard waxes.
- Maintained clean and sanitary workspace.
- Advised clients on proper home-care regimens.
- Scheduled return clients and handled walk in customers daily.
- Developed loyal following of clients by providing high-quality services.
- Maintained regular client list and successfully handled walk-in customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Provided pre- and post-service consultations to accurately assess clients' needs.
Wax Specialist
THE WAX LOUNGE NYC
06.2022 - 08.2022
- SHORT TERM EMPLOYMENT DUE TO RELOCATION TO CHARLOTTE)
- Waxed clients various bodies using soft and hard waxes.
- Maintained clean and sanitary workspace.
- Advised clients on proper home-care regimens.
- Increased salon revenue through upselling at-home products and providing excellent care.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Developed loyal following of clients by providing high-quality services.
- Used social media platforms to promote salon and services.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
CALL CENTER REPRESENTATIVE
CHARTER COMMUNICATIONS
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Processed debit and credit card and electronic check payments.
- Attended telephone skills and program information training sessions to boost aptitude.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Education
ESTHETICS LICENSE -
LONG ISLAND BEAUTY SCHOOL
HEMPSTEAD, NY01.2022
High School Diploma -
Benjamin N Cardozo High School
Bayside, NY06.2015
Skills
- Customer Communication
- Training and Development
- Customer Support
- Call Center Operations
- Inbound Phone Call Management
- Proficiency in Portable Scanners
- Customer Satisfaction
- Analytical Approach
- Mail Handling
- Hand Scanners
- Address Management System (AMS)
- Sorting and Labeling
- Postal Regulations Knowledge
- Accident Investigations
- Fire Prevention
- Public Safety and Security
- Perimeter Patrol
- Report Writing
- Building Patrols
- Basic First Aid
- Crisis Situations
- Safety and Security
- Critical Thinking
- Complex Problem-Solving
- Strip Waxing Mastery
- Brazilian Bikini Waxing
- Advanced Hair Removal
- Microsoft Windows
- Issue Reporting
- Property Patrol
- Skin Condition Diagnosis and Treatment
- Brand Representation
- Quality Assurance Controls
- Business Development Understanding
Certification
-SECURITY GUARD LICENSE 8-HOUR GUARD TRAINING,
-NYS 16-HOUR GUARD TRAINING, NYS ESTHETICIAN LICENSE
Timeline
City Carrier Assistant
United States Post Office
08.2023 - 10.2023
Unarmed Security Officer
Securitas Security Services USA
10.2022 - 08.2023
CATERING ATTENDANT
COMPASS GROUP
08.2022 - 01.2023
Wax Specialist
THE WAX LOUNGE NYC
06.2022 - 08.2022
WAX SPECIALIST
EUROPEAN WAX CENTER MANHATTAN
04.2022 - 06.2022
CALL CENTER REPRESENTATIVE
CHARTER COMMUNICATIONS
ESTHETICS LICENSE -
LONG ISLAND BEAUTY SCHOOL
High School Diploma -
Benjamin N Cardozo High School
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