Sharanbasawa Hawaldar
Bird Island,MN
Summary
Highly motivated, goal-oriented professional with over 11 years of cross functional experience in US Healthcare Domain both commercial and government. Demonstrated proficiency in leading and mentoring individuals to maximize levels of productivity while forming cohesive team environments. Improvisation of work procedures with a keen eye to detail, development of methodologies to understand the wing-to-wing cycle of processes, identifying career path for team members and working for the accomplishments, Customer Interaction and Effective Negotiations for managing projects and operations.
Overview
2023
2023
years of professional experience
Work History
Supervisor
Evolent Health
Pune
01.2020 - 10.2022
- Leading and managing a span of 10 analysts and looking after all the operation deliverables from the team.am.
- Conducting regular one-on-one meetings with the team.
- Responsible for all client asks and priorities from the SLA standpoint.
- Primary client contact for queue management and inventory handling for the respective line of business.
- Initiating RCA within the team to rectify the errors.
- Participated in LOB cross functional events in regular bases.
- Planning Skeleton Crew in regular bases to support stake holders.
Specialist UM
Evolent Health
Pune
07.2019 - 12.2019
- Worked on UM authorization's using care pro platform
- Responsible for achieving daily production and accuracy
- mentored and conducted training for newly hired users and responsible for their target.
- Provide backup support for extreme high volumes and absence situations.
- Prepared Call center employee’s performance dashboards.
- Preparing Ad hoc call center reports requested by stake holders.
Claim Adjudicator 3
Evolent Health
Pune
11.2017 - 06.2019
Senior Claims Processing Executive
Hinduja Global Solutions (HGS)
Bangalore
11.2012 - 09.2017
- Leading and managing a span of 10 analysts and looking after all the operation deliverables from team
- Conducting regular one on one with the team
- Responsible for all client asks and priorities from the SLA standpoint
- Liaise with training team to measure training progress and any immediate assistance in access part
- Primary client contact for queue management and inventory handling for respective line of business
- Driving innovation and automation across the process through giving valuable inputs to the automation team
- Prepared Call center employee's performance dashboards
- Preparing Ad hoc call center reports requested by stake holders
- Continuous communication with RPA team to simplify the process
- Monitoring Team Performance management in regular basis
- Responsible for driving quality in respective line of business and coordination with quality team on regular basis
- Mentoring and training to the new hired and as well as tenured resources (Cross Skill)
- Provide backup support for extreme high volumes and absence situations
- Acting Business Analyst with business development team for new project
- Shift roster planning for effective resource utilization in compliance with client requirements
- Initiating RCA within the team to rectify the errors
- Planning Skeleton Crew in regular bases to support stake holders
- Participated in LOB cross functional events in regular bases
Education
Bachelor of Business Management -
Gulbarga University
Gulbarga, KarnatakaHigher School -
JTVP High School
JewargiSecondary Certificate -
MSI College
Gulbarga, KarnatakaSkills
- Team Management
- Inventory Handling
- Quality Management
- Performance Management
- Training
- People management
Hobbies and Interests
Travelling and watching movies.
Languages
English, Hindi, Kannada and Marathi Telugu.
Timeline
Supervisor
Evolent Health
01.2020 - 10.2022
Specialist UM
Evolent Health
07.2019 - 12.2019
Claim Adjudicator 3
Evolent Health
11.2017 - 06.2019
Senior Claims Processing Executive
Hinduja Global Solutions (HGS)
11.2012 - 09.2017
Bachelor of Business Management -
Gulbarga University
Higher School -
JTVP High School
Secondary Certificate -
MSI College
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