Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sharanda Sneed

Texas

Summary

Polished Complex Tech Services Assistant with impressive background in administrative function. Retains knowledge of standard operating procedures and follows verbal and written instructions. Prospers in fast paced environment with great attention to detail.

Overview

33
33
years of professional experience

Work History

Complex Tech Services Assistant

12.2017 - 06.2024
  • Support the technology and spatiality team in providing solutions to the internal partners and external customers for any technical issues in their respective functional area, including online spatiality products and services
  • Responsible for recording inquiries as well as repair and service requests
  • Track service request status and follow up with the client to ensure client satisfaction
  • Perform routine operational and customer support tasks related to technology
  • Interact with immediate team on basic information related to routine tasks
  • Zelle and Fraud support

Operations Coordinator

DSI Logistics
01.2016 - 01.2017
  • Increased employee performance with motivational strategies, hands-on coaching and fair discipline
  • Met daily business demands by coordinating team operations and logistics
  • Resolved escalated customer concerns and complaints using positive attitude, excellent judgment and focused solutions
  • Completed paperwork and data entry accurately and timely to promote steady flow of information

Research and Adjustment Specialist

JPMorgan Chase
Arlington, TX
01.1991 - 08.2016
  • Evaluated existing policies and procedures related to adjustments and suggested modifications as needed.
  • Performed regular audits of adjustment documents for accuracy and completeness.
  • Monitored reports to identify claims issues and worked with adjusters to resolve problems.
  • Investigating daily incoming research and adjustment inquiries, resolving differences, answering service requests and inquiries received from various channels, determining accounting entries, and making appropriate disposition.

Education

Associate in Arts (A.A.) - Business Management

Grantham University
Kansas City
07.2018

Skills

  • Prioritize Accurately
  • Patient
  • Work well under pressure
  • Event Planning
  • Positive Attitude
  • Provide resolutions
  • Detail-oriented
  • Organized

Languages

English, Native

Timeline

Complex Tech Services Assistant

12.2017 - 06.2024

Operations Coordinator

DSI Logistics
01.2016 - 01.2017

Research and Adjustment Specialist

JPMorgan Chase
01.1991 - 08.2016

Associate in Arts (A.A.) - Business Management

Grantham University

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Sharanda Sneed