Sharaya Valencia

• Used cash registers and credit card machines to cash out customers.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Remained calm and poised when dealing with difficult customers or during busy shifts.

• Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Maintained well-stocked stations with supplies and spices for maximum productivity.
• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.

• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
• Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
• Answered phone calls and emails to schedule client appointments.
• Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.

Customer service