Summary
Overview
Work History
Education
Skills
Timeline
Generic

ShaRaymond Robinson

Bastrop,LA

Summary

Dynamic and results-driven professional with experience as a Work From Home Agent at Remote Debt Collector. Expert in billing management and adept at problem resolution, consistently exceeding collection goals while delivering exceptional customer service. Proficient in CRM platforms, maintaining accurate records, and fostering positive client relationships under pressure.

Overview

2
2
years of professional experience

Work History

Work From Home Agent

Remote Debt Collector
05.2023 - 06.2025
  • Assisted customers in understanding and resolving outstanding debts.
  • Provided detailed explanations of repayment options and account balances.
  • Helped customers establish manageable payment plans tailored to their needs.
  • Maintained accurate records of all customer interactions and payment arrangements.
  • Exceeded monthly collection goals while maintaining a respectful and empathetic approach.
  • Proficient in using CRM platforms and remote communication tools.

Education

Master of Psychology - Business Accountancy

Grambling State University
Grambling, LA
08.2024

Skills

  • Typing speed
  • Phone etiquette
  • Goal oriented
  • Billing management
  • Record preparation
  • File maintenance
  • Customer service
  • Computer skills
  • Calm and professional under pressure
  • Call handling
  • Problem resolution
  • Document and records management

Timeline

Work From Home Agent

Remote Debt Collector
05.2023 - 06.2025

Master of Psychology - Business Accountancy

Grambling State University

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