Shardae Bailey
Team Lead Manager
Newark,DE
Summary
Responsible and determined worker with a successful academic and professional history. Received my bachelor’s degree in Psychology from Salisbury University, allowing me to leverage excellent interpersonal communication skills. I possess over seven years of retail and customer service experience, which has prepared me to be successful in a retail leadership role.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Team Lead Manager
Crocs
05.2021 - Current
- Drove performance of staff by creating positive work atmosphere.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Led employee relations through effective communication, coaching, training, and development.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations.
- Ensured day to day tasks were completed prior to deadlines increasing overall efficiency within the store.
Cashier
Coach
04.2022 - 02.2023
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Consistently exceeded company membership sign-up quotas, ranking third best among the team's top performers.
Keyholder
Banter By Piercing Pagoda
09.2018 - 03.2020
- Opened inventory boxes and restocked shelves.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Ensured that store was opened and closed on time during business hours.
Education
Bachelor of Arts - Psychology
Salisbury University
Salisbury, MD 09.2016 - 05.2020
Skills
Staff Management
Excellent Communication
Training and Development
Flexible and Adaptable
Attention to Detail
Stock management
Cash Handling
Complaint resolution
Product Knowledge
Upselling
Time Management
Timeline
Cashier
Coach
04.2022 - 02.2023
Team Lead Manager
Crocs
05.2021 - Current
Keyholder
Banter By Piercing Pagoda
09.2018 - 03.2020
Bachelor of Arts - Psychology
Salisbury University
09.2016 - 05.2020