Shardae Wilson
Shreveport,LA
Summary
Personable and dedicated Customer Service Representative with extensive experience in health care industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
The Home Depot Inc
Shreveport, Louisiana
03.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Set up and activated customer accounts.
Housekeeper
The Holiday Inn Express
Shreveport, Louisiana
10.2022 - 03.2023
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Emptied trash receptacles throughout the property.
- Organized closets with hangers for guests' clothing items.
Private Caregiver
Dependable Home Health Care
Shreveport, Louisiana
07.2021 - 02.2022
- Assisted elderly clients with daily activities such as bathing, dressing, grooming and meal preparation.
- Provided companionship to elderly clients by engaging in conversation and accompanying them on errands or outings.
- Transported clients to doctor appointments, grocery stores, and other necessary destinations.
- Performed light housekeeping duties such as laundry, tidying up living spaces and changing bed linens.
- Ensured proper nutrition by preparing meals according to dietary guidelines set forth by doctors or nutritionists.
- Provided mental stimulation through games, puzzles and other activities designed for cognitive development.
Skills
- Consultative Sales
- Data Collection
- Information Security
- Inbound and Outbound Calling
- Data Entry
- Customer Relationship Management (CRM)
- In-store support
- Microsoft Office expertise
- Microsoft Excel
- Critical Thinking
- Prioritization
- Order Processing
- Follow-up skills
- Retail Marketing
- Retail sales customer service
Timeline
Customer Service Representative
The Home Depot Inc
03.2023 - Current
Housekeeper
The Holiday Inn Express
10.2022 - 03.2023
Private Caregiver
Dependable Home Health Care
07.2021 - 02.2022