Shardai Dennis
Oxford,MS
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Guthrie's
10.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Create schedules and delegating assignments to meet coverage and service demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Team Lead
Milwaukee Tool
08.2021 - 03.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Built strong relationships with customers through positive attitude and attentive response.
- Held weekly team meetings to inform team members on company news and updates.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
Consumer Relations Advocate
RMI (Remote)
04.2020 - 08.2022
- Answer high call volumes via phone, live chats, and emails.
- Conducted pre-screening activities to determine eligibility for supportive services.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Maintained positive relationships with community to build and nurture dynamic partnerships.
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
- Supported individuals with legal, physical, or mental health concerns in dealing with routine needs and complex problems.
Customer Service Specialist
SWM Factory
05.2016 - 12.2020
- High volume of customer calls, emails, live chats, Open and maintain customer accounts by recording account information, Greet customers warmly and ascertain problem or reason for calling, Cancel or upgrade accounts, Assist with placement of orders, refunds, or exchanges, Advise to customers to sale company business products (up-selling), Take payment information and other pertinent information such as addresses and phone numbers, Answer questions about warranties or terms of sale, Act as the company gatekeeper creating, scheduling large volume of Manager emails, Suggest solutions when a product malfunction, Picked items from pick slip, Shipped packed items to desired locations, Inspected items to make sure they didn’t have any damage, Packed and scanned items to fit in appropriate boxes
Data Entry Clerk
Mortgage Trade (Remote)
04.2014 - 03.2017
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified insurance claims.
Education
Bachelor of Science - Human Resources Management
Colorado Technical University
05.2023
High School Diploma -
Oxford High School
05.2006
Skills
- Customer Service
- Microsoft Office
- Receptionist
- Live Chat/ Email
- Research & Development
- Global Database
- Insurance Verification
- Quality Assurance
- Customer Support
- Type 50-60 WPM
Timeline
Assistant Manager
Guthrie's
10.2022 - Current
Team Lead
Milwaukee Tool
08.2021 - 03.2023
Consumer Relations Advocate
RMI (Remote)
04.2020 - 08.2022
Customer Service Specialist
SWM Factory
05.2016 - 12.2020
Data Entry Clerk
Mortgage Trade (Remote)
04.2014 - 03.2017
Bachelor of Science - Human Resources Management
Colorado Technical University
High School Diploma -
Oxford High School
Similar Profiles
Angelica ConnardAngelica Connard
Cashier Customer Service at Guthrie'sCashier Customer Service at Guthrie's
Myrkia FinleyMyrkia Finley
District Manager at Guthrie'sDistrict Manager at Guthrie's
Trenton S. SalyersTrenton S. Salyers
General Manager at Guthrie's Chicken FingersGeneral Manager at Guthrie's Chicken Fingers