Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shardan Hill

Stockbridge,GA

Summary






Seventeen years of experience in Retail providing Customer Service, Sales, Merchandising,and Management. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Dependable, Committed Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

14
14
years of professional experience

Work History

Bookkeeper

Home Depot
Morrow, GA
04.2008 - Current
  • Maintained and processed invoices, deposits and money logs.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Complied with established internal procedures by examining reports, processes and documentation.

Education

High School Diploma -

Tri-Cities High School
East Point, GA
05.2003

Skills

  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • Customer Account Management
  • Policy and Procedure Modification
  • Report Preparation and Analysis
  • Order and Refund Processing
  • Courteous with Strong Service Mindset
  • Bookkeeping Procedures
  • Active Listening
  • Record Reconciliation
  • Strong Communication and Interpersonal Skills
  • Upbeat and Positive Personality
  • Responding to Difficult Customers
  • Issue and Complaint Resolution

Timeline

Bookkeeper

Home Depot
04.2008 - Current

High School Diploma -

Tri-Cities High School

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Shardan Hill