Shardara Raymond
Cleveland
Summary
Achieved high customer satisfaction by swiftly addressing and resolving inquiries. Enhanced operational efficiency by adapting to changing environments and multitasking effectively. Cultivated a respectful and empathetic atmosphere, contributing to a positive guest and team experience.
Overview
15
15
years of professional experience
Work History
clinical administrative assistant
University Hospital
09.2019 - 07.2025
- Communicating with doctors
- Scheduling appointments
- Making and answering calls
- Completes mandatory online training on a regular basic
- Working in soarian uh care, and epic
Cashier
Uni-Mart
03.2018 - 02.2019
- Cashing out customers using a cash register
- Cleaning the bathroom, mopping the floors, removing trash and keeping the parking lot cleaned
- Solving customers’ problems in a timely matter
- Took inventory bi-week ensuring accurate product count
Packer
Natural Essentials
10.2014 - 02.2018
- Fulfilled customers’ orders in a fast paced environment
- Maintained a clean and safe environment daily
- Poured essentials oils for customers’ orders and meeting daily quotas
- Picked orders to be processed for packing then delivery
Cashier
Home Depot
10.2010 - 02.2014
- Provided great customer service with a positive attitude
- Accurately handled cash with no shortages and overages
- Maintained a clean, organized and save work area
- Assisted customers with locating merchandise
Education
Certificate of Completion - undefined
Towards Employment Career Readiness Workshop
Cleveland, OhioDiploma Received - undefined
Promise Academy
Cleveland, OhioAssociate of Arts - Human Resource Specialist
Bryant And Stratton Online
Buffalo, NY04.2026
Skills
- Cultivated strong communication channels to enhance team collaboration Led initiatives to improve problem-solving processes within the organization Leveraged Microsoft Office applications to streamline reporting and documentation Promoted a detail-oriented approach to project management Oversaw customer service operations to ensure high-quality support Championed best practices in telephone etiquette to foster positive client relationships
Timeline
clinical administrative assistant
University Hospital
09.2019 - 07.2025
Cashier
Uni-Mart
03.2018 - 02.2019
Packer
Natural Essentials
10.2014 - 02.2018
Cashier
Home Depot
10.2010 - 02.2014
Certificate of Completion - undefined
Towards Employment Career Readiness Workshop
Diploma Received - undefined
Promise Academy
Associate of Arts - Human Resource Specialist
Bryant And Stratton Online