Shardasia Scarborough
Yuma,AZ
Summary
Dynamic server with a strong work ethic and exceptional customer service experience at Texas Roadhouse. Proven ability to enhance guest satisfaction through effective multitasking and suggestive selling. Recognized for training new hires and fostering teamwork, contributing to a collaborative environment that drives performance improvement and boosts sales.
Overview
7
7
years of professional experience
Work History
Server
Texas Roadhouse
Yuma, AZ
10.2017 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
Associates - General
AWC
Yuma, AZHigh School Diploma - General Studies
Kofa High School
Yuma, AZ05.2013
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Cleanliness standards
- Service prioritization
- Team collaboration
- Supply restocking
- Performance improvement
- Suggestive selling
- Task prioritization
- Multitasking and organization
- Team member support
- Positive and professional
- Positive guest interactions
- POS operation
- Check payment processing
- Team player
- Reliable and responsible
- Adaptable and flexible
- High energy and stamina
Timeline
Server
Texas Roadhouse
10.2017 - Current
Associates - General
AWC
High School Diploma - General Studies
Kofa High School