Shar'day Ivey

Educated policyholders on insurance coverages, terms, and benefits, providing clear and accurate information to help them make informed decisions. Processed and evaluated insurance claims, investigated claim accuracy, negotiated settlements, and communicated with policyholders, medical professionals, and legal counsel to gather information and documents for property and casualty, and medical claims processing. Responsible for data entry, account billing, troubleshooting, and providing customer support through various communication channels including phone and online.

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.Streamlined call center processes for improved efficiency and reduced wait times.

Managed billing processes, reviewed invoices, and resolved billing discrepancies with clients. Also handled data entry and troubleshooting account billing issues.

Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Updated account information to maintain customer records.

Provided primary customer support to internal and external customers.

Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.

Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.

Streamlined rent collection process for improved cash flow and reduced delinquencies.

Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.Monitored renewals, distributed and followed up on renewal notices. Maintained resident files, handled delinquent residents, and reviewed final accounting statements. Assisted with the turnover process, prepared legal and formal documents, collected rents, and made daily deposits. Reconciled monthly payments.

Maintained high occupancy rates through effective marketing strategies and excellent customer service.

Increased tenant satisfaction by promptly addressing concerns and resolving issues.

Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.

Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.

Verified tenant incomes and other information before accepting lease applications.