Sharde Logan
Philadelphia,PA
Summary
Experienced General Manager with 7 years of proven leadership. Specialized in customer service and team management, overseeing multiple employees for smooth operations, strong customer satisfaction, and team development. Proficient in leveraging Microsoft Office Suite to enhance business efficiency. Approach challenges with a forward-looking mindset, driving company growth.
Overview
9
9
years of professional experience
Work History
Permanent Site Asistant
Bucks County Intermediate Unit
Bristol, PA
11.2024 - Current
- Improved site safety by conducting regular inspections and addressing potential hazards promptly.
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Completed daily reports, meal count sheets, and attendance logs.
- Supervised inventory purchases.
- Maintain cleanliness of rooms to high standards.
- Handled the distribution of meals to children efficiently.
Flororing Sales Specialist
Home Depot
Bristol, PA
04.2024 - Current
- Maintained a safe working environment by following industry best practices and adhering to safety regulations during all projects.
- Earned repeat business through exceptional customer service, maintaining strong relationships with both residential and commercial clients.
- Collaborated with clients to select appropriate flooring materials, ensuring satisfactory outcomes in line with their design preferences and budget constraints.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Assisted customers in selecting appropriate flooring solutions tailored to their needs.
- Prepared detailed flooring quotes and ensured timely follow-up to secure client commitments.
Direct Care Worker
Tempus Unlimited
Philadelphia, PA
09.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
Sever/ Sever Assistant (Blue Card)
Olive Garden
Willow Grove, PA
03.2023 - Current
- Effectively assisted customers in a high-speed setting.
- Provided support to fellow servers to maintain efficient workflow.
- Delivered exceptional service to drive higher customer satisfaction.
- Handled client issues with speed and precision.
- Boosted restaurant's reputation through excellent customer interactions
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
Host/ To Go Specialist
Olive Garden
Philadelphia, PA
06.2016 - 06.2023
- Guided customers to tables that fit their party size.
- Processed online orders with accuracy and efficiency.
- Delivered exceptional support to customers.
- Managed seating efficiently to enhance restaurant flow.
- Delivered exceptional customer service, ensuring continuous patronage.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
General Manager /Multi Store General Manager
Massage Envy
Southampton, PA
06.2018 - 02.2023
- Improved site safety by conducting regular inspections and addressing potential hazards promptly.
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Completed daily reports, meal count sheets, and attendance logs.
- Supervised inventory purchases.
- Maintain cleanliness of rooms to high standards.
- Handled the distribution of meals to children efficiently.
Education
Bachelor Of Business Administration And Management - Business Management
Strayer University
Feasterville, PACourses - Business Administration
Chestnut Hill College
Philadelphia, PA01.2020
Courses - Business Management
Community College of Philadelphia
Philadelphia, PA01.2019
Skills
- Customer Service Manager
- Time Management
- Organizational
- Interpersonal Communication
- Leadership
- Microsoft Word
- Excel
- PowerPoint
- Customer Relations
- Scheduling
- Training
- Problem Solving
- Strategic Planning
- Inventory Management
- Team Supervision
- Payroll Management
- Front Desk Oversight
- Customer Satisfaction
- Team leadership
- Decision-making
- Staff training and development
- Goal setting
- Relationship building
- Operations management
- Shift scheduling
- Conflict resolution
- Classroom management
- Student engagement
- Adaptable
- Goal-oriented mindset
- Flooring
- Client follow-up
- In-store sales
- Teamwork
- Friendly and helpful
- Honest and dependable
- Reliable and responsible
- Customer assistance
- Cleaning and sanitizing
- Multitasking
Timeline
Permanent Site Asistant
Bucks County Intermediate Unit
11.2024 - Current
Flororing Sales Specialist
Home Depot
04.2024 - Current
Direct Care Worker
Tempus Unlimited
09.2023 - Current
Sever/ Sever Assistant (Blue Card)
Olive Garden
03.2023 - Current
General Manager /Multi Store General Manager
Massage Envy
06.2018 - 02.2023
Host/ To Go Specialist
Olive Garden
06.2016 - 06.2023
Courses - Business Management
Community College of Philadelphia
Bachelor Of Business Administration And Management - Business Management
Strayer University
Courses - Business Administration
Chestnut Hill College