Results-driven customer service representative with expertise in conflict resolution and relationship building. Dedicated to enhancing customer satisfaction through effective problem resolution and active listening.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
T-Mobile
Chattanooga, TN
07.2018 - 04.2026
Resolved customer inquiries with accuracy and efficiency, enhancing overall satisfaction.
Managed high-volume calls while maintaining professionalism and composure.
Collaborated with team members to streamline issue resolution processes and improve service delivery.
Trained new representatives on company policies, product knowledge, and customer interaction protocols.
Analyzed customer feedback to identify trends and implement improvements in service strategies.
Developed training materials that enhanced onboarding processes for new staff members.
Led initiatives to improve digital support channels, increasing customer engagement through online platforms.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Responded to customer requests for products, services, and company information.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.