Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shareda Allen

Cleveland,TN

Summary

Results-driven customer service representative with expertise in conflict resolution and relationship building. Dedicated to enhancing customer satisfaction through effective problem resolution and active listening.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

T-Mobile
Chattanooga, TN
07.2018 - 04.2026
  • Resolved customer inquiries with accuracy and efficiency, enhancing overall satisfaction.
  • Managed high-volume calls while maintaining professionalism and composure.
  • Collaborated with team members to streamline issue resolution processes and improve service delivery.
  • Trained new representatives on company policies, product knowledge, and customer interaction protocols.
  • Analyzed customer feedback to identify trends and implement improvements in service strategies.
  • Developed training materials that enhanced onboarding processes for new staff members.
  • Led initiatives to improve digital support channels, increasing customer engagement through online platforms.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

High School Diploma -

Cleveland High School
Cleveland, Tn
05-2008

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Payment processing
  • Complaint resolution
  • Customer satisfaction measurement

Timeline

Customer Service Representative

T-Mobile
07.2018 - 04.2026

High School Diploma -

Cleveland High School