Sharee McDaniel
Bailey,MI
Summary
Dedicated professional with extensive experience in customer service and medical assistance. Known for strong interpersonal skills, attention to detail, and commitment to patient satisfaction. Ready to utilize expertise in supporting healthcare teams and enhancing patient experiences.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Customer Service Representative
Family Friends Veterinary Hospital
Grand Rapids, Michigan
09.2022 - Current
- Delivered exceptional customer service to pet owners in a fast-paced veterinary environment.
- Managed appointment scheduling for clients to ensure efficient clinic operations.
- Handled incoming calls and inquiries, addressing concerns with empathy and professionalism.
- Developed strong relationships with customers by providing personalized assistance and support.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Certified Medical Assistant
Helen DeVos Children's Hospital
Grand Rapids, Michigan
09.2023 - 03.2025
- Collected vital signs and documented patient information accurately.
- Administered injections, immunizations, medications, venipuncture and other treatments according to physician instructions.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Ordered medical supplies from approved vendors based on predetermined budget parameters.
Medical Assistant
Cancer & Hematology Centers Of West Michigan
Norton Shores, Michigan
11.2015 - 09.2023
- Conducted patient interviews to gather health history, vital signs and information about current medical issues
- Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures
- Cleaned, restocked and prepared exam rooms and medical equipment
- Organized charts, documents and supplies to maintain team efficiency
- Coordinated services with medical and office staff to ensure patient satisfaction, engagement and compassionate care
Medical Assistant
Grant Medical Center, Spectrum Health
Grant, MI
04.2012 - 10.2015
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies
- Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files
- Educated patients about medications, procedures and physician's instructions
- Trained patients on how to properly operate medical equipment
- Prepared prescription refill requests on behalf of the physician
- Contributed to efficient office operations by triaging patients by severity of medical complaint
- Managed both clinical and administrative duties in a medical office setting
Medical Assistant
Cancer & Hematology Centers Of West Michigan
Muskegon, MI
09.2009 - 04.2012
- Prepared patients for chemotherapy treatment, taking vital signs, injections and updating medical histories
- Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families
- Filled out FMLA, Insurance, and disability forms for patients and caregivers
Medical Assistant
Family Healthcare
Grant, MI
09.2009 - 03.2010
- Recorded patient histories and filed supporting clinical data and diagnosis
- Sterilized medical equipment after each procedure
- Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research
- Maintained and calibrated lab instruments and equipment
- Kept facility stocked with necessary supplies, equipment and instruments
- Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests
- Assisted in surgeries and OB/GYN procedures
Veterinarian Technician
Kitty Klinic
Lacy, WA
03.2002 - 09.2003
- Organized operating room ahead of procedures and assisted veterinarians during surgeries.
- Restrained pets during examinations and administration of immunizations to protect staff and animals.
- Asked clients appropriate questions regarding sick pets and documented details regarding behavior, eating habits and medications ingested.
- Offered comfort to clients during difficult times when pets were ill or dying.
- Educated clients on ways to keep pets healthy, and explained benefits of using flea and tick control and heartworm prevention medication.
- Prepared and labeled medications and instructed client on administration.
- Performed physical examinations and recorded weight, temperature and other vitals.
- Prepared and reviewed records and consent forms.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Assisted with diagnosis and treatment of animal health problems by performing lab tests on specimens.
- Helped ensure the same level of quality care I would want my animal family to be given.
Education
Medical Assisting
Everest Institute - Grand Rapids
Grand Rapids, MI09.2009
Health Sciences
Muskegon Community College
Muskegon, MI2021
CNA
Stepping Stone
Muskegon, MI09.2008
Biology
Pierce College
Puyallup, WA2002
Skills
- Veterinary medical records software
- Base knowledge of medications
- Adaptive team player
- Product knowledge
- Engage in positive client and pet relationships
- Empathy and compassion
- Appointment scheduling
- Follow-up calls
- Venipuncture and phlebotomy
- Basic laboratory tests
- Medical history documentation
- Post-surgical clean up and OR sanitation
- Suture removal
- Medication dispensing
- Aseptic techniques
- Client education
- Vital signs
Certification
CMA certification- AAMA 2014-Present
Timeline
Certified Medical Assistant
Helen DeVos Children's Hospital
09.2023 - 03.2025
Customer Service Representative
Family Friends Veterinary Hospital
09.2022 - Current
Medical Assistant
Cancer & Hematology Centers Of West Michigan
11.2015 - 09.2023
Medical Assistant
Grant Medical Center, Spectrum Health
04.2012 - 10.2015
Medical Assistant
Cancer & Hematology Centers Of West Michigan
09.2009 - 04.2012
Medical Assistant
Family Healthcare
09.2009 - 03.2010
Veterinarian Technician
Kitty Klinic
03.2002 - 09.2003
Biology
Pierce College
CNA
Stepping Stone
Medical Assisting
Everest Institute - Grand Rapids
Health Sciences
Muskegon Community College