Shareka Abbo
Chapel Hill,NC
Summary
Office administrative assistant specializing in document management and customer communication. Demonstrated success in implementing office protocols and maintaining compliance to ensure efficient operations.
Overview
12
12
years of professional experience
Work History
Office Administrative Assistant
Carolina Gym Supply
Hillsborough, North Carolina
09.2024 - Current
- Receives and distributes communications; collects and mails correspondence
- Copies and stores important documents and records.
- Maintains inventory of office supplies and materials
- Provides office communications support by fielding calls, answering questions, forwarding messages, confirming customer orders and keeping customers informed of order status.
- Processed formal quotes and orders through QuickBooks.
- Maintained accurate filing systems for important documents and records.
- Processed incoming invoices for payment in a timely manner.
Medical Administrative Specialist
Central Dermatology Center
Durham, North Carolina
08.2021 - 09.2024
- Coordinated patient scheduling and appointment management for dermatological services, optimizing patient flow and service delivery.
- Maintained accurate medical records in compliance with HIPAA regulations.
- Implemented office protocols to enhance workflow and administrative efficiency.
- Trained new staff on administrative procedures and office software systems.
- Streamlined patient check-in and check-out processes using mod med ema and phreesia to enhance operational efficiency.
Customer Service Associate
Delhaize America
Chapel Hill, North Carolina
02.2018 - 08.2020
- Resolved customer complaints, ensuring satisfaction through clear and effective communication.
- Handled transactions efficiently using point-of-sale systems.
- Collaborated with team members to develop and implement enhanced customer service strategies.
- Trained new associates on customer service protocols and store policies.
- Assisted customers with returns, exchanges, and refunds.
- Provided prompt, courteous assistance to customers, effectively addressing routine inquiries and service issues.
Affidavit Legal Assistant
Sessoms & Rogers, PA
Durham, North Carolina
04.2014 - 12.2017
- Managed case files and organized legal documents to ensure attorneys had timely access to critical information.
- Drafted legal correspondence and prepared court filings to support smooth case progression.
- Assisted in trial preparation by organizing exhibits and evidence materials to facilitate effective presentation.
- Reviewed contracts and legal documents for compliance with regulations.
- Maintained client confidentiality in all matters.
- Updated databases with new information received from attorneys or clients.
Education
High School Diploma -
East Chapel Hill High
Chapel Hill, NC06-2000
Hooper's Dental, LLC
Skills
- Office administration
- Document management
- Scheduling coordination
- Customer communication
- Data entry
- Word processing
- Excel spreadsheets
- QuickBooks proficiency
- Document scanning
- Inventory control
- HIPAA compliance
- Multitasking and organization
- Team collaboration
- Attention to detail
- Problem solving
- Staff training
Timeline
Office Administrative Assistant
Carolina Gym Supply
09.2024 - Current
Medical Administrative Specialist
Central Dermatology Center
08.2021 - 09.2024
Customer Service Associate
Delhaize America
02.2018 - 08.2020
Affidavit Legal Assistant
Sessoms & Rogers, PA
04.2014 - 12.2017
High School Diploma -
East Chapel Hill High
Hooper's Dental, LLC