Aniyah Polk
Nashville,TN
Summary
Versatile and dedicated professional with a diverse background spanning pharmacy operations, hospitality, and youth mentorship. Proven track record of establishing rapport in fast-paced, demanding environments. From clinical provider relations to high-volume service roles. A motivated team player and articulate communicator committed to maintaining peak customer satisfaction, cultivating lasting partnerships, and driving organizational success through a results oriented approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
ImprimisRx Compounding Pharmacy
Nashville, TN
01.2025 - Current
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Manage high-volume live chat and phone inquiries for a specialized compounding pharmacy, streamlining the ordering process for patients and providers.
- Educated patients on medication usage and precautions, enhancing patient understanding and safety.
- Navigated multiple computer systems and applications to find information.
Pharmacy Technician
Walmart
Knoxville, TN
03.2023 - 12.2024
- Provided exceptional customer service, addressing inquiries and resolving issues.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Server
First Watch
Nashville, TN
05.2022 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Listened to customer concerns and complaints and quickly rectified issues.
Store Associate
Ups Store
Knoxville, TN
01.2022 - 08.2022
- Ensured compliance with postal regulations related to the handling of hazardous materials or restricted items.
- Demonstrated strong organizational skills by managing multiple tasks simultaneously with accuracy and efficiency.
- Collected payments from customers when delivering parcels.
- Operated office machines such as photocopiers, scanners, voicemail systems, and personal computers.
- Provided exceptional customer service when assisting customers with inquiries regarding their mail or shipments.
Server/Togo
Chili's Restaurant
Knoxville, TN
01.2021 - 01.2022
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Handled cash transactions accurately, contributing to a well-balanced till at shift''s end.
- Supported overall restaurant operations by assisting other team members during high-volume periods as needed, fostering a collaborative work culture.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
Ecommerce Associate
Walmart
Nashville, TN
05.2020 - 06.2022
- Streamlined order picking process to enhance efficiency in fulfillment operations.
- Executed quality control checks to maintain high standards for outgoing shipments.
- Resolved customer inquiries regarding order status or issues promptly and professionally, demonstrating excellent communication skills throughout interactions.
- Utilized computer systems efficiently to manage orders, track inventory, and process payments securely.
Summer Recreation Counselor
Metro Parks And Recreation
Nashville, TN
05.2018 - 04.2020
- Led daily recreational activities, ensuring engagement and enjoyment for all participants.
- Implemented safety protocols, maintaining a secure environment for all program attendees.
- Coordinated with parents to address concerns and improve overall camper experience.
- Maintained accurate records of camper attendance, incident reports, and other pertinent documentation as required by the camp administration.
- Promoted an inclusive community within the camp by encouraging teamwork, cooperation, and respect between all participants.
Education
Bachelor of Science - Psychology
University of Tennessee
Knoxville, TN12-2024
Skills
- Confidentiality and HIPAA
- Customer and Personal Service
- Conflict Resolution
- Activity Oversight and Planning
- Food Sales and Promotion
- Team collaboration
Certification
State Licensed Pharmacy Technician
Alcoholic Beverage Control
Timeline
Pharmacy Technician
ImprimisRx Compounding Pharmacy
01.2025 - Current
Pharmacy Technician
Walmart
03.2023 - 12.2024
Server
First Watch
05.2022 - 05.2023
Store Associate
Ups Store
01.2022 - 08.2022
Server/Togo
Chili's Restaurant
01.2021 - 01.2022
Ecommerce Associate
Walmart
05.2020 - 06.2022
Summer Recreation Counselor
Metro Parks And Recreation
05.2018 - 04.2020
Bachelor of Science - Psychology
University of Tennessee