SHARELLE CRAWFORD
Brunswick,GA
Summary
Professional with strong foundation in word processing, known for precision and adaptability. Skilled in document formatting, editing, and proofreading, consistently meeting high standards. Collaborative team player who enhances productivity and adapts to evolving requirements seamlessly. Reliable and focused on delivering impactful results in every project.
Knowledgeable Security Specialist. Adept at identifying and mitigating potential security risks, having successfully implemented various security protocols and measures. Proven ability to manage security operations and demonstrate keen problem-solving skills with attention to detail.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Maintenance Scheduler (Full Time)
T47 International - FLETC
04.2025 - Current
- Developed and maintained comprehensive maintenance schedules to optimize equipment uptime.
- Coordinated with cross-functional teams to prioritize and allocate resources effectively.
- Implemented preventive maintenance programs, enhancing operational efficiency and reliability.
- Analyzed maintenance data to identify trends, driving continuous improvement initiatives.
- Streamlined communication processes between maintenance staff and other departments, improving workflow efficiency.
- Assisted in implementing software tools for efficient resource allocation and data-driven decision-making processes.
- Maintained a high level of customer satisfaction by ensuring timely completion of maintenance tasks and promptly addressing any concerns raised by facility users.
- Coordinated with external contractors to ensure work was completed according to specifications and within established timelines.
- Collaborated with management to develop long-term strategies for improving the effectiveness of maintenance operations.
- Reviewed work order backlogs regularly to adjust priorities as needed while maintaining the balance between reactive repairs vs proactive maintenance activities.
- Ensured regulatory compliance by keeping accurate records of inspections, certifications, permits, and other relevant documentation.
Administrative Clerk (Part Time)
Chenega - FLETC
07.2021 - Current
- Gathering, organizing, and communicating technical, operational, and reporting requirements from various sections within DHS.
- Maintained a high level of customer service both in-person. and on the phone, as well as written communication.
- Manage paperwork and electronic filing, to include records and databases; issuing badges and programming electronic access control ensuring proper authority are allowed access onto the FLETC facility.
- Daily use of the Velocity database to update existing records or creating new records based on information provided from badge applications and other identifiable documentation.
- Issuing government identification and vehicle registration documents. Providing fingerprinting and ID photograph services for personnel receiving the PIV Badges or updating background information.
- Verifying citizenship, identification, and velocity registration.
- Maintaining visual surveillance of the surrounding receptionist area to include greeting staff and students. Responding to telephone and in-person requests for information while maintaining a high level of customer service. Creating and maintaining strong working relationships with the client and key stakeholder groups.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
Word Processor (Full Time)
B&O Joint Venture / T47 International - FLETC
09.2022 - 04.2025
- Continuously insert and edit student and occupant data in Student Administration and Scheduling System (SASS). Using various business software applications to create documents needed for company operations. Proofreading materials for accuracy, completeness, grammar, and format. Monitoring housing occupancy lists daily to update operational documents needed to meet government standards.
- Receive and respond to inquiries by providing directions, instructions, or other general information. Maintaining a high level of customer service both in-person and on the phone, as well as written communication.
- Reconciling government software needed with VisualMatrix, a hospitality back-up software. Ensuring records are parallel to the Student Administration and Scheduling System (SASS) by performing regular internal reconciliation checks with the class rosters.
- Assist management daily in reporting the Average Resident Student Population (ARSP), which shows daily and monthly count of occupied rooms.
- Ensure confidentiality of company policies, procedures, work methods and personal data.
- Maintained strict adherence to deadlines, completing all assigned projects in a timely manner.
Environmental Services (Full Time)
B&O Joint Venture - FLETC
04.2016 - 09.2022
- Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts
- Clean rooms, hallways, restrooms, and other work areas so that health standards are met
- Empty wastebaskets and transport other trash and waste to disposal areas
- Replenish supplies, keep storage areas and carts well-stocked, clean, and tidy
- Dust and polish furniture and equipment
- Sweep floors, clean rugs and carpets
- Disinfect equipment and supplies
- Observe precautions required to protect government and guest property and report damage, theft, and found articles to supervisors
- Sort, count, and mark clean linens and store them in linen closets
- Request repair services
- Worked on team of 10 staff members to individually service 30+ rooms daily
Environmental Services (Lead/Assistant Supervisor) [Full Time]
Gracemore Nursing & Rehab
02.2012 - 04.2016
- Train housekeepers on cleaning and maintenance tasks
- Oversee staff on a daily basis
- Check rooms and common areas, including stairways and lounge areas for cleanliness
- Schedule shifts and arrange for replacements in cases of absence
- Motivate team members and resolve any issues that occur on the job
- Respond to customer complaints and special requests
- Monitor and replenish cleaning products stock
- Participate in large cleaning projects as required
- Ensure compliance with safety and sanitation policies in all areas
Dietary Aide (Part-Time)
Gracemore Nursing & Rehab
05.2008 - 08.2008
- Set up tables or other dining areas with attention to cleanliness and order
- Prepare meals under the supervision of a dietary manager or cook
- Deliver dishes and trays at designated times and rooms
- Take down dining areas and collect plates, glasses etc
- Discard leftovers and take out garbage
- Clean food stations and wash dishes, cooking vessels and silverware
- Stock ingredients and monitor inventory
- Assist in keeping track of expenses and menu planning
Education
High School Diploma -
Glynn Academy
Brunswick, GA05-2011
Skills
- Multitasking abilities
- Computer proficiency
- Customer Service
- Microsoft Office proficiency
- Organization & Time Management
- Self-motivated
- Microsoft Excel proficiency
- Google docs proficiency
- Data entry experience
Certification
- NCIC Certified - U.S. Customs & Border Patrol
- TECS/TSPA Certified - U.S. Customs & Border Patrol
- Cyber Security Awareness
Timeline
Maintenance Scheduler (Full Time)
T47 International - FLETC
04.2025 - Current
Word Processor (Full Time)
B&O Joint Venture / T47 International - FLETC
09.2022 - 04.2025
Administrative Clerk (Part Time)
Chenega - FLETC
07.2021 - Current
Environmental Services (Full Time)
B&O Joint Venture - FLETC
04.2016 - 09.2022
Environmental Services (Lead/Assistant Supervisor) [Full Time]
Gracemore Nursing & Rehab
02.2012 - 04.2016
Dietary Aide (Part-Time)
Gracemore Nursing & Rehab
05.2008 - 08.2008
High School Diploma -
Glynn Academy