Sharen Montgomery
Palmyra,VA
Summary
Business-focused professional with experience in claims review, legal analysis, and operational coordination. Brings strong communication, active listening, and decision-making skills to every case. Committed to accurate outcomes, efficient workflows, and high-quality service.
Overview
30
30
years of professional experience
Work History
Insurance Claims Specialist
State Farm Insurance Companies
02.1993 - 04.2018
- Investigated insurance claims, reviewed policy coverage, and determined appropriate settlement recommendations.
- Evaluated damages, liability, and coverage details to support fair claim outcomes.
- Communicated with policyholders, agents, and vendors to gather facts and resolve claim inquiries.
- Documented claim activity accurately in claims systems to maintain complete and compliant case files.
- Coordinated claim assignments, follow-up actions, and resolution steps to maintain efficient workflow.
- Facilitated smooth transitions between departments during claim handoff processes to ensure seamless coordination among internal teams for prompt resolution times.
- Sharpened professional expertise through continuous learning opportunities such as attending workshops, conferences, and pursuing industry certifications related to insurance claims management.
Officer, Navy Judge Advocate General's Corps
U. S. Navy
08.1988 - 01.2012
- Executed operational planning to align mission objectives with command guidance and readiness requirements.
- Mentored junior officers, providing guidance and support to foster professional development and career progression.
- Advised commanders on military justice, operational law, and administrative actions.
- Supervised legal assistance matters involving claims, family law, and estate planning.
- Interpreted UCMJ requirements and ensured due process across disciplinary cases.
- Educated service members about their rights under military law through informative presentations at training events or seminars.
- Advised military leadership on matters related to military justice, promoting ethical decision-making throughout the organization.
- Safeguarded due process rights for all parties involved in cases, ensuring fair treatment under the law.
- Analyzed legal documents and identified pertinent issues for clients.
- Counseled clients on potential outcomes of legal matters.
- Explained available courses of action and possible repercussions of cases to clients.
Education
J.D. - Law
Suffolk University
Boston, MABachelor of Arts - Psychology
The George Washington University
Washington, DCSkills
- Claims oversight, analysis and risk assessment
- Information verification
- Work organization
- Attention to detail
- Analytical thinking
- Problem-solving abilities
- Customer service
- Teamwork and collaboration
- Communication skills
- Active listening
- Task prioritization
- Professionalism
Timeline
Insurance Claims Specialist
State Farm Insurance Companies
02.1993 - 04.2018
Officer, Navy Judge Advocate General's Corps
U. S. Navy
08.1988 - 01.2012
J.D. - Law
Suffolk University
Bachelor of Arts - Psychology
The George Washington University