Sharena Ligon
Princeton
Summary
Dedicated professional with extensive experience in conducting thorough client assessments to develop tailored care plans that meet individual needs. Proven ability to leverage exceptional communication and coordination skills to enhance the management of client services effectively. Strong history of cultivating positive client relationships, resulting in significant improvements in overall well-being and satisfaction. Committed to delivering high-quality support and fostering an environment of trust and collaboration.
Overview
12
12
years of professional experience
Work History
Case Manager
Montgomery Law, PLLC
Dallas, TX
11.2024 - 08.2025
- Documented client interactions and tracked progress and outcomes to support effective communication and decision-making.
- Collaborated with legal professionals to ensure compliance with court orders or legal requirements.
- Participated in case conferences and team meetings to discuss client progress and treatment plans.
- Assist with filing claims for property damage, assist in explaining rental and supplemental process.
- Implemented structured filing systems for physical and electronic case files, ensuring quick and easy information retrieval.
- Reviewed medical records, police reports, and other relevant documents to gather evidence for cases.
Closing Coordinator
Montgomery Law, PLLC
Dallas, TX
08.2024 - 11.2024
- Provided excellent customer service by addressing any concerns or questions during the closing process
- Served as a point of contact for customers during the closing process, providing updates on progress and addressing any concerns or questions
- Demonstrated exceptional attention to detail in verifying all paperwork and documentation for accuracy before closing transactions
EMS Dispatcher
Medical Jets International, LLC
Forney, TX
08.2023 - 08.2024
- Coordinated non-emergency medical transportation requests by receiving inbound calls, verifying patient information, and scheduling appropriate transport services.
- Prioritized calls based on urgency, medical necessity, and resource availability while ensuring compliance with company policies and healthcare regulations.
- Maintained accurate documentation in dispatch systems, including trip details, patient demographics, and insurance information.
- Communicated effectively with drivers, medical facilities, and care teams to provide real-time updates and resolve scheduling conflicts.
Workforce Coordinator
Netwatch North America
Irving, TX
08.2021 - 01.2023
- Managed daily call center staffing operations to ensure adequate coverage based on call volume forecasts and service level agreements (SLAs).
- Monitored real-time adherence, queue performance, and agent availability, making immediate schedule adjustments to maintain efficiency and minimize wait times.
- Prepared and maintained agent schedules, approved time-off requests, and tracked attendance to support productivity goals.
- Analyzed workforce data and performance reports to identify trends and provide recommendations to leadership.
- Partnered with supervisors and operations teams to balance staffing needs with employee engagement and performance expectations.
Billing Coordinator
Mint Dentistry
Irving, TX
06.2021 - 08.2021
- Managed dental billing processes, including accurate charge entry, insurance claim submission, and payment posting for multiple providers.
- Verified patient insurance benefits, obtained pre-authorizations, and ensured claims were compliant with payer guidelines to reduce denials and delays.
- Followed up on outstanding claims, resolved billing discrepancies, and appealed denied claims to maximize reimbursement.
- Communicated clearly with patients regarding account balances, payment options, and insurance coverage while maintaining professionalism and confidentiality.
Patient Care Coordinator
AllianceRx Walgreens Prime
Dallas, TX
10.2020 - 02.2021
- Served as the primary point of contact for patients managing specialty medications, providing compassionate support and education throughout the prescription fulfillment process.
- Coordinated benefits verification, prior authorizations, and insurance approvals to ensure timely access to therapy.
- Collaborated with providers, insurance companies, and internal pharmacy teams to resolve coverage issues, prescription clarifications, and delivery scheduling.
- Monitored order status, documented patient interactions in compliance with HIPAA regulations, and maintained accurate account records.
Assistant Manager
Americas Best Contacts and Eyeglasses
Rockwall, TX
05.2020 - 10.2020
- Supported daily retail and clinical operations to ensure exceptional customer service and achievement of sales goals.
- Assisted in supervising, coaching, and developing team members to improve performance, productivity, and engagement.
- Managed scheduling, inventory control, cash handling, and compliance with company policies and healthcare regulations.
Caregiver
Sage Oak Assisted Living
Mesquite, TX
01.2020 - 05.2020
- Provided compassionate, hands-on assistance to residents with activities of daily living, including bathing, dressing, grooming, mobility support, and meal assistance.
- Monitored vital signs, observed changes in condition, and promptly reported concerns to nursing staff to ensure resident safety and well-being.
- Supported memory care residents with structured routines, redirection techniques, and engaging activities to promote dignity and quality of life.
SUD Overnight Staff
McAlister Institute
Lemon Grove, CA
09.2019 - 11.2019
- Conducted routine room checks, documented observations, and reported behavioral or medical concerns to clinical leadership as appropriate.
- Provided crisis intervention and de-escalation support when needed, maintaining a calm and structured environment.
- Assisted with medication reminders (as authorized), intake procedures, and preparation for morning programming.
Data Coordinator
Volunteers of America
San Diego, CA
02.2019 - 08.2019
- Maintained and managed client data systems to ensure accurate, timely entry of demographic, service, and outcome information in compliance with organizational and grant requirements.
- Generated reports for leadership, funders, and program managers to support performance tracking and compliance with federal, state, and local regulations.
- Collaborated with program staff to provide training on documentation standards and data entry procedures.
- Supported quality assurance initiatives by analyzing trends and recommending process improvements to enhance reporting accuracy and operational efficiency.
Intake Specialist / Monitor
Volunteers of America
San Diego, CA
08.2018 - 02.2019
- Collected and verified documentation, including identification, income, and referral information, ensuring compliance with federal, state, and grant requirements.
- Provided clear communication to clients regarding program guidelines, next steps, and available community resources.
- Coordinated with case managers and program staff to ensure smooth transitions from intake to service delivery while maintaining confidentiality and trauma-informed care practices.
Residential Service Technician
Home Guiding Hands
San Diego, CA
04.2017 - 01.2018
- Provided direct care and support to individuals with developmental and intellectual disabilities in a residential setting, promoting independence and quality of life.
- Assisted residents with activities of daily living, including personal hygiene, meal preparation, medication administration (as authorized), and mobility support.
- Implemented individualized service plans (ISPs) and behavioral support strategies to meet each resident’s unique needs.
- Supported community integration by facilitating recreational activities, appointments, and skill-building opportunities.
Customer Service Representative
VSP One
San Diego, CA
08.2016 - 03.2017
- Contracted position-Expected end date
- Handled high-volume inbound calls assisting members, providers, and employer groups with vision benefits, eligibility verification, and claims inquiries.
- Educated members on coverage details, copays, authorizations, and in-network provider options to ensure a clear understanding of benefits.
- Documented all interactions accurately in internal systems to maintain data integrity and service continuity.
Front End Examiner
American Specialty Health
San Diego, CA
01.2016 - 08.2016
- Contracted position- Expected end date
- Reviewed incoming healthcare claims for accuracy, completeness, and compliance prior to adjudication.
- Verified member eligibility, provider credentials, coding accuracy (CPT/ICD), and authorization requirements to ensure claims met payer guidelines.
- Maintained productivity and quality standards while adhering to HIPAA and internal compliance policies.
Optician Technician
Vision Solutions
San Diego, CA
08.2015 - 12.2015
- Assisted patients with selecting eyewear by interpreting prescriptions and recommending frames and lenses based on lifestyle, visual needs, and budget.
- Performed accurate measurements, including pupillary distance (PD) and optical center alignment, to ensure proper lens fabrication and fit.
- Verified insurance benefits, processed orders, and maintained detailed documentation in compliance with company and HIPAA standards.
Optician/Supervisor
National Vision Inc.
San Diego, CA
09.2013 - 08.2015
- Oversaw daily optical operations, including staff scheduling, workflow management, and maintaining high standards of customer service.
- Trained and coached team members on product knowledge, sales techniques, compliance standards, and proper optical measurements (PD, OC height, adjustments).
- Monitored sales performance, conversion rates, and key performance indicators to drive revenue and achieve store goals.
Education
Certificate - Human Resources Development
Merit America
04.2027
General studies - Diploma
Garfield High School
San Diego, CA01.2005
Skills
- Problem-solving
- Case documentation
- Care coordination
- Patient support
- EMR / EHR
- HIPAA compliance
Timeline
Case Manager
Montgomery Law, PLLC
11.2024 - 08.2025
Closing Coordinator
Montgomery Law, PLLC
08.2024 - 11.2024
EMS Dispatcher
Medical Jets International, LLC
08.2023 - 08.2024
Workforce Coordinator
Netwatch North America
08.2021 - 01.2023
Billing Coordinator
Mint Dentistry
06.2021 - 08.2021
Patient Care Coordinator
AllianceRx Walgreens Prime
10.2020 - 02.2021
Assistant Manager
Americas Best Contacts and Eyeglasses
05.2020 - 10.2020
Caregiver
Sage Oak Assisted Living
01.2020 - 05.2020
SUD Overnight Staff
McAlister Institute
09.2019 - 11.2019
Data Coordinator
Volunteers of America
02.2019 - 08.2019
Intake Specialist / Monitor
Volunteers of America
08.2018 - 02.2019
Residential Service Technician
Home Guiding Hands
04.2017 - 01.2018
Customer Service Representative
VSP One
08.2016 - 03.2017
Front End Examiner
American Specialty Health
01.2016 - 08.2016
Optician Technician
Vision Solutions
08.2015 - 12.2015
Optician/Supervisor
National Vision Inc.
09.2013 - 08.2015
General studies - Diploma
Garfield High School
Certificate - Human Resources Development
Merit America
Additional Information
Authorized to work in the US for any employer