Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharhonda L. Bluford

Markham ,IL

Summary

Highly-motivated and hardworking employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Customer service, multitasking and time management abilities. Devoted to giving every customer a safe, positive and memorable experience.

Overview

8
8
years of professional experience

Work History

Flight Attendant

Delta Airlines
08.2023 - Current
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.

Ramp Agent

Southwest Airlines
08.2022 - 08.2023
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safely and efficiency.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.

Office Manager

Epic Mortgage Inc
07.2020 - 09.2022
  • Increased refinance loan revenue by 15% conducting market campaigns to former purchase clients while reducing
  • Provided quick turnaround times to maintain fast-past schedule.
  • Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
  • Resolved customer inquiries and complaints requiring management-level escalation.

General Manager

Ravens Place LLC
09.2016 - 03.2020
  • Created new safety procedures to keep staff and patrons safe.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reduced operational cost by 15% while organizing data to forecast performance trends.
  • Drove business growth over 10% monthly while leading operations, strategic vision, and long-range planning.

Education

Notary Loan Signing Agent - Notary Loan Signing Agent

National Notary Association
Chatsworth, CA

High School Diploma -

Riverside Brookfield
05.2008

Skills

  • Critical thinking and attention to detail
  • Arrival/Departure Procedures
  • Reliability and punctuality
  • Team Leadership
  • Performance Tracking and Evaluation
  • Employee Coaching and Motivation
  • Shift Scheduling
  • Customer Service
  • Calm Under Pressure
  • Ability to adjust and learn new industries quickly and efficiently

Timeline

Flight Attendant

Delta Airlines
08.2023 - Current

Ramp Agent

Southwest Airlines
08.2022 - 08.2023

Office Manager

Epic Mortgage Inc
07.2020 - 09.2022

General Manager

Ravens Place LLC
09.2016 - 03.2020

High School Diploma -

Riverside Brookfield

Notary Loan Signing Agent - Notary Loan Signing Agent

National Notary Association

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Sharhonda L. Bluford