Shari Conn
Rochester,NY
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Blueridge Grill. Proven ability to enhance guest engagement and satisfaction through effective communication and cash handling. Recognized for fostering collaborative environments and maintaining high standards of cleanliness and safety in fast-paced settings.
Overview
2026
2026
years of professional experience
Work History
Server
Blueridge Grill
Greece, NY
- Provided prompt and courteous service to guests, ensuring a positive dining experience.
- Assisted in menu knowledge, effectively communicating specials and recommendations to customers.
- Supported team members during peak hours, enhancing overall operational efficiency.
- Learned proper food handling and safety procedures to maintain a clean work environment.
- Maintained cleanliness of dining areas, adhering to health regulations and company standards.
- Processed payments accurately, contributing to smooth transaction flows at the end of shifts.
- Collaborated with kitchen staff to ensure timely order delivery and customer satisfaction.
- Adapted quickly to changing priorities in a fast-paced environment, demonstrating flexibility and teamwork.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Red Fedeli’s The Brook House
Eldridge Center Dr
- Provided excellent customer service by promptly addressing guest inquiries and concerns.
- Facilitated efficient food and beverage service while maintaining cleanliness of dining area.
- Collaborated with kitchen staff to ensure timely delivery of orders during peak hours.
- Managed cash transactions accurately, balancing cash register at end of shifts.
- Recommended menu items to enhance guest experience and increase sales opportunities.
- Monitored guest satisfaction regularly, making adjustments to service as needed.
- Implemented best practices for food safety and sanitation in accordance with health regulations.
- Cultivated warm relationships with regular customers.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Cosmetologist
Self
Gates, NY
2002 - Current
- Consulted with clients to determine desired hair and beauty services.
- Performed haircuts, color treatments, and styling for diverse clientele.
- Maintained cleanliness and organization of workstations and tools.
- Assisted in product selection based on client needs and preferences.
- Mentored junior cosmetologists in techniques and customer service excellence.
- Developed personalized treatment plans to enhance client satisfaction.
- Implemented new styling techniques to improve service offerings and client retention.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
Education
High School Diploma - Continental School of Beauty
Gates Chili High School
Gates, NYSkills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Timeline
Server
Blueridge Grill
Server
Red Fedeli’s The Brook House
Cosmetologist
Self
2002 - Current
High School Diploma - Continental School of Beauty
Gates Chili High School