Shari De La Sierra
Oceanside,CA
Summary
Dynamic and results-oriented professional with extensive experience across healthcare and customer service sectors, notably at Los Angeles Air Force Base Medical Clinic. Excelled in HIPAA compliance and patient scheduling, enhancing clinic efficiency and patient trust. Demonstrated exceptional communication skills and a commitment to quality care, significantly improving team collaboration and patient satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant
Los Angeles Air Force Base Medical Clinic
01.2019 - Current
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Oriented and trained new staff on proper procedures and policies.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Warehouse Worker
Navy Exchange San Diego
11.2018 - 01.2019
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Loaded, unloaded, and moved material to and from storage and production areas.
Sales Associate
Sea World San Diego
05.2014 - 01.2019
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Front Desk Agent
Navy Lodge North Island
01.2018 - 11.2018
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Streamlined front desk operations for improved efficiency and faster service delivery.
Education
Bachelor of Arts - Sociology
National University
La Jolla, CA06-2025
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
Certification
- Basic Life Support (BLS) - American Heart Association Jun 2025
- CPR/AED Certification Jun 2025
- Emergency Medical Technician (EMT)-National Registry of Emergency Medical Technicians Mar 2025
Timeline
Medical Assistant
Los Angeles Air Force Base Medical Clinic
01.2019 - Current
Warehouse Worker
Navy Exchange San Diego
11.2018 - 01.2019
Front Desk Agent
Navy Lodge North Island
01.2018 - 11.2018
Sales Associate
Sea World San Diego
05.2014 - 01.2019
- Basic Life Support (BLS) - American Heart Association Jun 2025
- CPR/AED Certification Jun 2025
- Emergency Medical Technician (EMT)-National Registry of Emergency Medical Technicians Mar 2025
Bachelor of Arts - Sociology
National University
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