Shari Ford
Boise,ID
Summary
Proven to excel in patient and customer service, I leveraged data entry proficiency and exceptional communication skills at Saint Alphonsus Heart Care. Achieved streamlined patient registration and insurance verification processes, enhancing office efficiency. Demonstrated leadership in auditing roles at Fred Meyer, improving accuracy and compliance.
Overview
25
25
years of professional experience
Work History
Patient Service Representative
Saint Alphonsus Heart Care
11.2021 - Current
- Used Software to schedule appointments.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Handled customer service inquiries in person, via telephone and through email.
- Built and maintained positive working relationships with patients and staff.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Stayed calm under pressure to and successfully dealt with difficult situations.
District Auditor
Fred Meyer
05.2013 - 11.2021
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Developed and maintained courteous and effective working relationships.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Delivered services to customer locations within specific timeframes.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Gained strong leadership skills by managing projects from start to finish.
- Identified issues, analyzed information and provided solutions to problems.
File Maintenance, Time and Attendance and Auditor Clerk
Fred Meyer
02.2001 - 05.2013
- Followed established auditing processes to meet internal and regulatory requirements.
- Trained new employees on accounting principles and company procedures.
- Prepared working papers, reports and supporting documentation for audit findings.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Partnered with auditors to track errors and add contributions to maintain accuracy.
- Produced high-quality communications for internal and external use.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Input data into spreadsheets and databases.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Utilized office management software to record and track customer information.
- Compiled and analyzed data to produce reports.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Processed incoming and outgoing mail and packages according to established procedures.
Store Associate
Fred Meyer
03.1999 - 02.2001
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Evaluated prices and conducted audits to detect and correct price discrepancies.
Education
High School Diploma -
Borah High School
Boise, IDSkills
- Appointment Scheduling
- Eligibility Determination
- Patient greeting
- Patient confidentiality
- Insurance Verification
- Data entry proficiency
- Patient Intake
- Customer Service
- HIPAA Compliance
- Scheduling appointments
- Office Administration
- Directing callers
- Reception Management
- Interpreting physician orders
- Medical insurance
Timeline
Patient Service Representative
Saint Alphonsus Heart Care
11.2021 - Current
District Auditor
Fred Meyer
05.2013 - 11.2021
File Maintenance, Time and Attendance and Auditor Clerk
Fred Meyer
02.2001 - 05.2013
Store Associate
Fred Meyer
03.1999 - 02.2001
High School Diploma -
Borah High School