Shari Hussion
Sparks
Summary
Dedicated Table Games supervisors looking for a dynamic position with room for career growth. Adept at keeping a close eye on operations, maintaining records and meeting guest needs. Goal-oriented and highly-motivated, with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Able to working effectively unsupervised and quickly master new skills.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
22
22
years of professional experience
2000
2000
years of post-secondary education
Work History
Dual Rate Table Games Supervisor
Nugget Casino Resort
Sparks
05.2014 - 10.2025
- Supervised table games operations ensuring compliance with gaming regulations and departmental policies.
- Monitored game activity to identify and resolve player disputes effectively.
- Responded promptly to customer inquiries or concerns regarding table games rules or payouts.
- Maintained and updated records of game play activity at assigned tables.
- Provided support to the Pit Manager on daily operations including opening and closing duties.
- Trained and mentored dealers on game rules and customer service standards.
- Interacted with guests as needed while providing a friendly environment.
- Investigated suspicious activity or discrepancies reported by dealers or patrons.
- Ensured all chips were properly counted and accounted for at the end of each shift.
- Observed tables closely to spot errors and irregularities.
- Stayed up to date on table inventories, player wins and losses and chip purchases to maintain security and efficiency.
- Moderated floor disputes to protect business assets and resolve customer service issues.
- Notified security department of identified or suspected illegal play activities and player behaviors.
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
- Maintained documentation and submitted reports per company standards and compliance regulations.
- Managed staff breaks and meal periods during shifts.
- Conducted regular audits of dealers' performance to identify any areas needing improvement or additional training.
- Mentored new employees on proper etiquette when dealing with customers.
- Assisted in the training of new Table Games Dealers and Floor Supervisors.
Food Server
Grand Seirra Resort and Casino
Reno
04.2008 - 06.2017
- Managed food and beverage orders efficiently during peak hours.
- Maintained cleanliness and organization of dining spaces consistently.
- Trained new staff on service standards and operational procedures.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Utilized point-of-sale system and followed proper cash handling procedures when accepting payments from customers.
- Performed opening and closing duties such as counting money in register drawers or restocking supplies.
- Communicated effectively with kitchen staff regarding order details, special requests, allergies.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Adhered to all health department standards while preparing food items according to company recipes and specifications.
- Promoted additional menu items or specialty drinks through suggestive selling techniques.
- Served large groups and private parties, coordinating with the kitchen to ensure seamless service.
- Managed multiple tables simultaneously while maintaining high standards of customer service.
Bartender/Waitstaff Shift Manager
Cue and Cushion bar and r
Reno
11.2003 - 03.2008
- Prepared and served a variety of cocktails and beverages to customers.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Managed cash register operations, processing payments accurately and efficiently.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Supervised daily operations to ensure seamless service and customer satisfaction.
- Managed inventory levels and coordinated supply orders with vendors.
- Implemented efficient scheduling to optimize staff coverage during peak hours.
- Managed daily cash intake by counting out registers and preparing for deposit.
- Inspected work areas regularly for cleanliness and organization standards.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Resolved conflicts between staff members in a professional manner.
Education
Katy High School
Katy, TXSkills
- Game compliance
- Cash handling
- Inventory management
- Customer relationship management
- Security awareness
- Employee scheduling
- Multitasking capacity
- Conflict resolution
- Training and mentoring
- Effective communication
Timeline
Dual Rate Table Games Supervisor
Nugget Casino Resort
05.2014 - 10.2025
Food Server
Grand Seirra Resort and Casino
04.2008 - 06.2017
Bartender/Waitstaff Shift Manager
Cue and Cushion bar and r
11.2003 - 03.2008
Katy High School